Latrell Sawyer
Baltimore,MD
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. I'm organized, dependable, and successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals with dedication to efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
Sales Associate Cashier
Food Lion
09.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked well in a team setting, providing support and guidance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Shift Leader
Sonic
10.2020 - Current
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Generated reports detailing findings and recommendations.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Smoothie King
01.2023 - 05.2023
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Crew Member
Dairy Queen Grill & Chill
06.2020 - 05.2021
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Completed milkshakes and ice cream desserts for customers.
- Worked front counter, drive-thru and other areas.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Replenished serving stations with fresh food and cleaned up spills.
- Backed up servers by setting up trays and completing some food deliveries.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Education
Health Sciences - Kinesiology
McDaniel College
Westminster, MD05.2026
High School Diploma -
Overlea High School
Baltimore, MD06.2022
Skills
- Engaging with Diverse Customers
- Goal-Driven
- Cash Handling Accuracy
- Honest and Dependable
- Goal-Oriented
- Attention to Detail
- Time Management
- Creative Thinking
- Exceptional customer service
- Teamwork and Collaboration
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
Affiliations
- Levels Of Excellence Fashion Modeling/Runway Organization
Timeline
Sales Associate Cashier
Food Lion
09.2023 - Current
Shift Leader
Smoothie King
01.2023 - 05.2023
Shift Leader
Sonic
10.2020 - Current
Crew Member
Dairy Queen Grill & Chill
06.2020 - 05.2021
Health Sciences - Kinesiology
McDaniel College
High School Diploma -
Overlea High School