Latrell Stinson
San Leandro,CA
Summary
Proven track record in enhancing customer satisfaction, demonstrated during my tenure at Goodwill. Skilled in cash handling and customer service, I excel in streamlining operations and improving service delivery. My patience and empathy, combined with a strong work ethic, have significantly contributed to operational success, ensuring a positive impact on both team efficiency and customer engagement.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Cashier
Goodwill
01.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Wearhouse Assiocate
Foamorder
03.2022 - 11.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed and evaluated operational processes and procedures to offer retail lending products and services.
Front Desk Receptionist
Desk Ready
01.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Night Auditor
Solutions SF
02.2021 - 01.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
Education
High School Diploma -
Tennyson High
Hayward, CA06-2017
Skills
- Customer service
- Customer assistance
- Work ethic
- Cleaning and sanitizing
- Patience and empathy
- Time management skills
- Cash handling
- Product restocking
Languages
English
Full Professional
Timeline
Cashier
Goodwill
01.2024 - 09.2024
Front Desk Receptionist
Desk Ready
01.2023 - 08.2023
Wearhouse Assiocate
Foamorder
03.2022 - 11.2023
Night Auditor
Solutions SF
02.2021 - 01.2022
High School Diploma -
Tennyson High
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