Monique Miller
North Port,FL
Summary
Dynamic leader with a proven track record at KinderCare Learning Centers, enhancing educational and developmental programs through exceptional organizational skills and effective communication. Expert in crisis management and behavioral improvements, I've significantly contributed to staff development and student success. Skilled in creating community partnerships and fostering client relations, my approach has consistently improved program outcomes.
Overview
27
27
years of professional experience
Work History
Career Coordinator/Employment Coach
Sarasota County School Board
Sarasota, FL
07.2022 - Current
- Planned and led activities to develop students' physical, emotional and social growth.
- Supported students throughout academic instruction and assignments.
- Improved behavior with modification and positive reinforcement techniques.
- Provided individual career counseling to assist with job search strategies and interviewing skills.
- Developed relationships with employers to create internship opportunities for students.
- Created marketing materials to promote career services programs and resources.
- Facilitated workshops on topics such as interviewing techniques, networking, and personal branding.
- Advocated for clients during interactions with employers to ensure they received fair consideration for open positions.
- Analyzed data related to student's outcomes in order to evaluate effectiveness of programs offered.
- Conducted outreach activities within communities served by organization in order to raise awareness about services offered.
- Advised students on how best to utilize social media platforms when looking for jobs.
- Researched labor market trends in order to stay informed about current industry standards.
- Organized community events designed to bring together employers and potential candidates.
- Monitored feedback from employers regarding performance of interns placed by the office.
- Researched relevant grants available for funding student internships or additional programming initiatives.
- Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes.
- Provided crisis intervention to students dealing with difficult situations at school.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Provided guidance on creating resumes, cover letters, and other job search materials.
Executive Director
La Petite Academy Inc.
North Port, FL
02.2021 - 07.2022
- Recruited, hired and trained employees on operations and performance expectations.
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Trained, managed and motivated employees to promote professional skill development.
- Managed school's social media accounts to promote positive image to area families.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
- Built program plans for youth of varying ages to support growth and development.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Regional Coordinator
Children's First
Sarasota, FL
08.2015 - 01.2021
- Entered sales and account updates in computer system.
- Handled bookkeeping and processed accounts payable.
- Created and maintained files following office procedures.
- Communicated with vendors to gather price quotes and manage orders.
- Coordinated workflow through communication with clerical staff and management.
- Answered telephone calls to handle internal and external requests.
- Participated in training sessions regarding products and services.
- Supervised clerical staff, guiding and mentoring throughout daily tasks.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
- Maintained state licensing and code details, performing routine assessments to verify compliance.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Case Management Specialist
The Florida Center for Early Development
Sarasota, FL
08.2010 - 07.2015
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
- Administered initial and regular psychosocial assessments to develop and implement individualized service plans.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Interviewed clients to highlight needs and develop personalized health care plans.
- Communicated with payers regarding clients' conditions, treatments and transitional plans.
- Submitted emergency financial assistance applications and supporting documentation for eligible clients.
- Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
- Monitored and evaluated performance of school employees.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
- Improved operations by working with team members and customers to find workable solutions.
Childcare Center Director
KinderCare Learning Centers
West Palm Beach/ Tampa, FL
03.1998 - 06.2005
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Communicated with parents and fostered strong professional relationships.
- Managed inventory to ensure all supplies were in stock and within budget.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
Associate of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT06-2026
Associate of Arts - General Studies
Warren County Community College
Washington, NJ06.2005
Florida Director Credential - Director Credential
National Institute Of Child Care Management
02.2002
Early Childhood Special Education - National CDA
Ellis University
Villa Park, IL01.2000
HHA, PCA, CNA Nursing Education
Academy For Nursing And Health
West Palm Beach, FL01.1999
High School Diploma -
Glades Central High School
Belle Glade, FL06.1998
Skills
- Crisis management
- Behavioral improvements
- Childcare management software
- Educational support
- Skill building support
- First aid and CPR certified
- Behavior modification
- IEP familiarity
- Account management
- Lead development
- Customer relationship management
- Account reconciliation
- Staff training and motivation
- Familiar with Head Start
- Excellent communication skills
- Certified in Early Childhood Education
- Strong computer skills
- Supply inventory
- Exceptional organizational skills
- Behavior management techniques
- Patient assessment
- Emotional awareness
- Community outreach
- Supervision & leadership
- Client relations and retention
- Budgeting and finance
- Workforce Management
- Marketing savvy
- Training and coaching
- Advanced clerical knowledge
- Filing and data archiving
- Invoice processing
- Microsoft Excel certified
- Medical billing
- Strong problem solver
- People skills
- Good work ethic
- Microsoft Office
- Training & development
- Outreach initiatives
- Community partnerships
- Workshop facilitation
- Student advising
- Career advising
- Progress reporting
- Staff supervision
- Time management
- Professional development
- Service oriented
- Team collaboration
- Student advocacy
- Multitasking Abilities
- Recruitment participation
- Student records management
Timeline
Career Coordinator/Employment Coach
Sarasota County School Board
07.2022 - Current
Executive Director
La Petite Academy Inc.
02.2021 - 07.2022
Regional Coordinator
Children's First
08.2015 - 01.2021
Case Management Specialist
The Florida Center for Early Development
08.2010 - 07.2015
Childcare Center Director
KinderCare Learning Centers
03.1998 - 06.2005
Associate of Science - Business Administration And Management
Western Governors University
Associate of Arts - General Studies
Warren County Community College
Florida Director Credential - Director Credential
National Institute Of Child Care Management
Early Childhood Special Education - National CDA
Ellis University
HHA, PCA, CNA Nursing Education
Academy For Nursing And Health
High School Diploma -
Glades Central High School
Similar Profiles
Gregory BensonGregory Benson
English /English and Language Arts Teacher at Sarasota County School BoardEnglish /English and Language Arts Teacher at Sarasota County School Board
Tyrone NewmanTyrone Newman
SRO/ Sarasota County Schools Police Department at Sarasota County School BoardSRO/ Sarasota County Schools Police Department at Sarasota County School Board
Kerri JohnsKerri Johns
Kitchen Manager at Sarasota County School BoardKitchen Manager at Sarasota County School Board