Latrelle Stenson

• Provide comprehensive administrative and operational support to ensure seamless daily business operations.

• Coordinate complex scheduling, documentation, and cross-functional communications to support departmental efficiency.

• Maintain and manage client records and compliance documentation in alignment with franchise operational standards.

• Support leadership with reporting, data management, and process organization to improve workflow effectiveness.

• Handle sensitive business and personnel information with discretion and strict confidentiality.

• Develop and deliver professional presentations and facilitate bi-monthly training sessions for franchisees.

• Manage scheduling and coordination of administrative activities to enhance overall operational efficiency.

• Orchestrated schedules, travel, and expense reporting for three Executive Directors, managing high-volume requests and ensuring optimal organization and accuracy.
• Led special assignments and cross-team projects, consistently achieving deadlines while supporting group initiatives.

Provided high-level executive administrative support to the City Manager and two Assistant City Managers, ensuring efficient daily operations of city leadership.

• Supported the Mayor as needed, coordinating schedules, preparing materials, and facilitating executive communications.

• Managed complex calendars, prioritized meeting requests, and coordinated city leadership schedules to align with strategic objectives.

• Prepared, reviewed, and edited executive correspondence, reports, and official communications with accuracy and discretion.

• Coordinated meetings involving city departments, external agencies, and community stakeholders, ensuring agendas and materials were prepared in advance.

• Maintained confidential records, personnel documents, and sensitive city information in compliance with municipal policies and regulations.

• Supported project tracking, policy initiatives, and executive follow-ups to ensure timely execution of city priorities.

• Implemented administrative process improvements that enhanced workflow efficiency and executive responsiveness.

• Scheduled and managed complex calendars for COO, coordinating with executive assistants across business units to resolve conflicts and communicate schedule changes.
• Operated business-unit phone systems, greeting visitors with professionalism and coordinating security badges and access.
• Maintained office supply inventory, processed facility orders and travel reimbursements, and arranged equipment repairs, ensuring uninterrupted operations.
• Organized and tracked budgets, expenses, and reconciliation documentation, achieving 100% compliance in monthly reporting cycles.

• Delivered confidential support to C-suite and finance leaders, accurately managing calendar and prioritizing schedules to resolve conflicts and maximize executive productivity.
• Coordinated and verified domestic and international travel documentation and itineraries, proactively avoiding scheduling conflicts and ensuring compliance with budget requirements.
• Organized leadership summits and meetings, managing all facilities, catering, equipment, travel, and materials and recording detailed minutes, resulting in a 30% improvement in leadership alignment and decision-making speed.
• Prepared and distributed high-impact board presentations and reports, integrating data from diverse sources and following established style guides.

• Managed workflow of executive documents, ensuring proper routing, approval, and protection of confidential information in compliance with company policy.
• Monitored email, researched information requests, and facilitated prompt responses to business unit and external inquiries, maintaining professional communications throughout.
• Coordinated internal and off-site meetings—including logistics for facilities and travel arrangements—achieving consistently high attendee satisfaction and streamlined event execution.
• Led process improvements across administrative functions, reducing operational bottlenecks and supporting cross-functional project teams in meeting all deadlines.
• Provided training and back-up support for administrative staff, developing on boarding materials and fostering positive working relationships.