Latrell S Leeks
Rosharon,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Science
Chesterfield County School District
06.2022 - Current
- Facilitated learning process by designing and implementing instructional activities.
- Analyzed student data and differentiated instruction to meet individual student needs.
- Conducted classroom and standardized assessments to measure student growth.
- Evaluated student performance using methods appropriate to course.
- Maintained, reviewed and updated course descriptions, outcomes and outlines.
- Evaluated and graded students' class work, performances, projects, assignments and papers.
- Scheduled shows and performances in accordance with school calendar.
- Worked well in a team setting, providing support and guidance.
Substitute Teacher, K-12
Kelly Services Educational Staffing
08.2020 - 06.2022
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
Technical Support Specialist
Apple, INC
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
GLOBAL Phone support
TROC
- Customer service Obtained new and old customers by assisting with cell phone contracts.
- I also helped if any problems occurred with their device or if some concerns needed to be addressed.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Tracked and recorded department inventory of products.
- Assisted and supported training of new sales associates.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
Customer Service Specialist
Wells Fargo
- I was addressing the question and concerns for mortgages.
- (Multitasking, fast-paced) My role was to find a solution while providing empathy and maintaining positive relationships with future and current customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- We achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
- She complied with company policies and procedures by encouraging a positive and effective work environment among employees.
- Increased sales by offering advice on purchases and promoting additional products.
- We achieved monthly sales goals by promoting product benefits and enrolling new clients.
Operations Manager
MARINE CORPS
- Direct and coordinate mid-management personnel and activities concerned with daily operations.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Leveraged individual strengths of Marines to increase productivity and accomplish daily tasks.
- Arranged meetings and appointments and updated records to assist management.
Education
MBA - Human Resources Management
Columbia Southern University
Orange Beach, AL11.2024
Bachelor of Science - Business Administration/ Information Technology
Columbia Southern University
Orange Beach, AL10.2021
Associate of Science - Business Administration
Columbia Southern University
Orange Beach, AL04.2019
High School Diploma -
Cheraw High School
South Carolina 06.2010
Skills
- Instruct students on JavaScript, Python and other relevant technologies
- Instruct students on how computers work, including basic science and mathematics behind their operation and hardware and software built on those foundations
- Instructed students on principles and practical applications of robotics, robot design, programming, and mechanics
- Taught coding and how to write computer programs and algorithms
- Application Installation
- Remote Technical Assistance
- SQL
- Cloud
- Citrix
- Remote communication
- Software Debugging
- Technical Instruction
- Remote IT Implementation
Accomplishments
- Basic Martial Arts: Brown Belt
- Basic Military ScienceLand Navigation/Tactical OperationalOrienteering
- Financial Management Correspondence
- Pistol Marksmanship
- Terrorism Awareness for Marines
- Marine Combat Training
- Corporal’s Course
- Sergeants Distance Education Program.
Certification
Teaching Certificate- Iteach Texas (in progress -eligible for hire)
Data Science- Machine Learning -Harvard University(in progress)
Basic Leadership Course - (Advanced Leadership Skills. Communication Skills, Personnel Management Skills, and Professional Writing.
Timeline
Computer Science
Chesterfield County School District
06.2022 - Current
Substitute Teacher, K-12
Kelly Services Educational Staffing
08.2020 - 06.2022
Technical Support Specialist
Apple, INC
GLOBAL Phone support
TROC
Customer Service Specialist
Wells Fargo
Operations Manager
MARINE CORPS
MBA - Human Resources Management
Columbia Southern University
Bachelor of Science - Business Administration/ Information Technology
Columbia Southern University
Associate of Science - Business Administration
Columbia Southern University
High School Diploma -
Cheraw High School
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