Latrenda Lee
Little Rock,AR
Summary
Obtain a position on the Safety District that will allow me to utilize over 3 years of experience, knowledge, expertise, and training in diverse areas ensure the safety and well-being of employees, customers, and the public while maintaining a cost-effective operation that will adhere to the standards of FedEx. Versatile safety professional adept at completing inspections, leading training courses and supporting audit procedures. Talented planner, problem-solver and organizer. Offering 5 years' experience in Fedex Ground.
Overview
24
24
years of professional experience
Work History
Operation Safety Specialist
FedEx Ground
09.2021 - Current
- Responsible for delivering safety-related content, education, and programs to the location
- Supports and maintains the ‘Safety Above All' culture
- Creates and customizes safety strategies, initiatives, and programs within the local operating environment
- Engages, coaches, develops, and trains on safety acumen and leadership.
OPERATION MANAGER
FedEx Ground
08.2020 - 09.2021
- Responsible for overseeing the day-to-day operations of the company
- This includes managing staff, scheduling deliveries, and ensuring that all shipments are delivered on time and in good condition
- The manager is also responsible for analyzing operational performance through direct observation, interpretation of reports and collaboration with others
- Other responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
Special Assignment Operation Manager
FedEx Ground
05.2020 - 08.2020
- Responsible for assigning and managing employees to ensure the efficient sortation of packages though the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.
- Established processes to ensure efficient workflow throughout the organization.
Operation Administrator
FedEx ground
10.2019 - 05.2020
- Assisted in the development of operational processes and procedures.
- Monitored customer service operations to ensure quality standards were met.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
- Provided support to management during decision-making processes related to operations.
Package Handler
FedEx Ground
Little Rock, AR
09.2016 - 10.2019
- Ensuring successful transfer and delivery of goods to intended destinations; as well as sorting, loading, and scanning packages for delivery.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Customer Service Manager
Wal-Mart
Little Rock, AR
08.2018 - 05.2019
- Responsible for the front-end operations of the store
- Provide customer care problem solving and associate problem solving
- Sets the example to provide the best customer care for the customer and for the associate, always with respect and with a smile.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Electronic Payment Processing
FIS Global
Little Rock
05.2015 - 11.2015
- Provide quality work in a high-volume production environment
- Delivery of a positive, helpful attitude with a high sensitivity to customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Store Support
Murphy USA Oil
El Dorado, AR
04.2007 - 06.2014
- Answer calls from sites, customers, and analyze issues
- Instruct callers on solutions or escalate to appropriate department
- Interact with operations and store personnel to resolve issues
- Reimagine computer remote and installing software.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
Bank Teller
Bancorp south
Magalia, AR
06.2005 - 04.2007
- Provide account services to customers by receiving deposits and loan payments
- Assisting customers and processing transactions, resolving complaints or account discrepancies.
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Team Leader
Arkansas Regional Juvenile Center
Lewisville, AR
06.2000 - 05.2006
- Acting Supervisor over Team Assistance employee, assigning dorms, counting medicine, and given prescription medicine
- Following up on employees make sure they kept a count of juvenile one an hour.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
Bachelors in Business Administration - Information Technology
Southern Arkansas University
Magnolia, AR05.2006
Associates of arts degress in business administration -
University of Arkansas Community College in Hope
05.2004
Associates of applied science in business technology -
University of Arkansas Community College in Hope
05.2003
Skills
- Implementing Safety Programs
- Safety Focus
- Training And Mentoring
- Creating Safety Programs
- Safety Measures
- Safety Culture Development
- Safety Evaluations
- Safety Planning
- On-Site Inspection Performance
- Workers Compensation Claims
- Incident Investigations
- Maintaining Safety Rules
References
Available upon request
Affiliations
- Healing Water's
- Arkansas Food Bank
- Our House
Accomplishments
- Employee of the month
- Award Bravo Zulu 's
- Safety Award
Timeline
Operation Safety Specialist
FedEx Ground
09.2021 - Current
OPERATION MANAGER
FedEx Ground
08.2020 - 09.2021
Special Assignment Operation Manager
FedEx Ground
05.2020 - 08.2020
Operation Administrator
FedEx ground
10.2019 - 05.2020
Customer Service Manager
Wal-Mart
08.2018 - 05.2019
Package Handler
FedEx Ground
09.2016 - 10.2019
Electronic Payment Processing
FIS Global
05.2015 - 11.2015
Retail Store Support
Murphy USA Oil
04.2007 - 06.2014
Bank Teller
Bancorp south
06.2005 - 04.2007
Team Leader
Arkansas Regional Juvenile Center
06.2000 - 05.2006
Bachelors in Business Administration - Information Technology
Southern Arkansas University
Associates of arts degress in business administration -
University of Arkansas Community College in Hope
Associates of applied science in business technology -
University of Arkansas Community College in Hope