Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LATRESA LONG

Montgomery

Summary

With over 8 years of experience as a highly qualified medical administrator in a busy medical office, expertise lies in medical billing, operational support, patient and staff record management, HR, healthcare quality, and process improvement. Throughout career, excelled in optimizing productivity, efficiency, and service quality as an experienced Office Management and Administration Professional. Reputation built on dependability, ethics, and reliability, making a dedicated support specialist and leader with advanced organizational, technical, and business skills. Known for collaborating effectively with cross-functional teams and committed to ensuring operational and service excellence for the organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Administrator

John K. L. Porter, DO
11.2015 - Current
  • Maintaining necessary clinical quality requirements including but not limited to working to define and improve upon clinical workflows, EMR document auditing and collaborating with clinical teams to improve patient health outcome performance
  • Responsible for overseeing the operations of a healthcare office including human resources duties, insurance assessment and compliance
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Updating patient records, verifying insurance information and providing general administrative support to healthcare providers
  • Assisted six providers in fulfilling the annual STAR requirements
  • Initiate the approval process for referrals and prior authorizations as needed
  • Serve as a liaison between insurance companies, vendors, third parties, and service providers
  • Completed bi-weekly payroll for 16 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Human Resources Administrator

Rural Health Program, Inc
10.2013 - 11.2015
  • Ensured data integrity in ADP, PeopleSoft and other HR systems
  • Responsible for vendor management and administered the following benefit programs: medical; dental; vision; prescription; life; short term disability; supplemental life and disability; and 401(k)
  • Performed tasks such as entering applications, setting up files on new personnel, photographing for badges, obtaining employee numbers for new employees and recording changes on all employee status changes as necessary (change of address, departmental transfers, rate increases, terminations, filing, etc.)
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Identified and reported system issues/glitches to IT team to initiate testing, reach resolution and process corrective measures related to job assignments
  • Assisted HR Director with audits, credentialing, and various projects
  • Maintained data integrity in ADP, HR and EHR software
  • Supported the HR Director in facilitating quarterly reviews for six different centers
  • Oversaw hiring, staffing, and labor law compliance.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.

Front Office Coordinator

William O. Sargeant, DO
02.2011 - 10.2014
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Monitored office supplies by checking inventory and placing orders.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Legal Assistant

Reynolds, Reynolds & Duncan, LLC
08.2008 - 02.2011

Handled daily payment entries and collections.


Prepared and filed court filings through the E-filing system for various Court of Common Pleas and Court Districts.

Assisted with training new secretaries and associates with day-to-day office procedures, as well as court procedures and client contacts.

Ordered and maintained office supplies and equipment.

Research existing evidence or facts, compile evidence for count actions, gather and analyze data; prepare affidavits, motions, petitions, subpoenas and pleadings.

Drafted and proofread time-sensitive construction contracts, answers, subpoenas, complaints, discovery, and motions for various matters and filing same with Court.

Education

Master of Science - Science in Management, Accelerated Program

Faulkner University
Montgomery, Al
08.2017

Bachelor of Arts - BUSINESS ADMINISTRATION, Accelerated Program

Faulkner University
Montgomery, Al
08.2016

Bachelor of Science - LEGAL OF STUDIES

Faulkner University
Montgomery, Al
05.2012

Skills

  • EHR Systems
  • HEDIS Guidelines
  • Quality Performance Metrics
  • Data Analysis
  • All Insurances
  • Insurance Referrals/Prior Authorizations
  • Medical Terminology
  • Office management
  • Billing and coding
  • Calendar management
  • Human resources
  • Payroll administration

Certification

  • Qualified Paralegal Studies Certificate - American Bar Association Approved Programs.

Timeline

Office Administrator

John K. L. Porter, DO
11.2015 - Current

Human Resources Administrator

Rural Health Program, Inc
10.2013 - 11.2015

Front Office Coordinator

William O. Sargeant, DO
02.2011 - 10.2014

Legal Assistant

Reynolds, Reynolds & Duncan, LLC
08.2008 - 02.2011

Master of Science - Science in Management, Accelerated Program

Faulkner University

Bachelor of Arts - BUSINESS ADMINISTRATION, Accelerated Program

Faulkner University

Bachelor of Science - LEGAL OF STUDIES

Faulkner University
LATRESA LONG