LATRESE ALLEN

• Advise hiring managers on onboarding process, including completion of their accountabilities. Serve as point of contact for account managers, recruiters and potential consultants.
• Provide consultation and guidance to hiring managers and business leaders on best practices, policies and processes to determine and facilitate organization’s human capital needs to ensure efficient and effective hiring.
• Provide world class customer service in every interaction to ensure consultants quality experiences throughout onboarding process .

• Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office.

• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant.

• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

• Provide pre-employment documents and screen requirements to the consultant for review and signature.

•Scheduled consultants drug screenings, medical's and background checks working directly with the vendor and vendor system to accurately track status of background check adjudication for final resolutions.

• Responsible for conducting/coordinating on the job training for new hires. Participated and completed the Leadership Development Program

• Review and process all new contractors by audit of applications to meet credentialing requirements
• Retrieve business and personal reports on all contractors, Duns & Bradstreet, Experian and Equifax for review and evaluation of credit score risk
• Resolution of contractors’ compliance and noncompliance issues
• Ensured all documentation is accurately uploaded into the company’s filing system
• Reviewed application packets, status updated and outbound calls to verify references.

• Reviewed and resolved Grade B Title reports submitted for title re-grade for litigation, high balance loans and default loans
• Performed complex research for title resolution for loan modifications
• Assisted supervisors with research on escalated title report and resolved complex issues
• Evaluated and monitored LIO daily report for loan integrity operations and notified underwriter to advise file needs to submit for review for any fraudulent risk ‘
• Examined pending investor report notification emails sent to underwriter on a daily basis to ensure protocol was followed by investor guidelines
• Consistently received numerous awards from peers and management for job excellence and interaction with team
• Working knowledge and experience include Loss Mitigation processes, default, foreclosures, bankruptcy and compliance
• Handled over 100 inbound calls daily for collection of financial data from borrowers for modification preparation for approvals
• Reviewed and analyzed customer financial documentation to determine income and repayment ability
• Made outbound collections calls for mortgage loans in default 90-180days delinquency
• Provided telephone follow-up within 48 hours to borrowers who required follow up resolution
• Reduced escalated calls, improve average handle time and improved quality monitoring scores.