LaTrese Bishop-McConnell
Milwaukee,WI
Summary
Experienced Assistant Manager with over 18 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
TitleMax
09.2022 - 05.2024
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Store Manager
Pick N Save
08.2021 - 09.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Approved regular payroll submissions for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Banker 2
Associated Bank
12.2020 - 09.2021
- Developed customized solutions of deposit, lending and other products for small business customers.
- Opened, closed and updated accounts for customers.
- Produced and executed loan packages.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Helped clients protect assets through variety of strategies.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Provided advice on different bank products and financial options.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
- Located and pre-qualified customers for mortgages.
- Balanced teller drawers and ATM cash.
Store Manager
Five Below Inc.
05.2020 - 09.2021
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Completed Timeframe profit and loss performance reports.
- Analyzed and interpreted store trends with Software to facilitate planning.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Store Manager
Claire’s Boutique
08.2019 - 05.2020
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Supervised guests at front counter, answering questions regarding products.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Assistant Grocery Manager
Walmart
06.2018 - 08.2019
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained team members in successful strategies to meet operational and sales targets
Assistant Manager Of Operations
Walmart
01.2018 - 06.2018
- Evaluated upcoming program plans to forecast expected resource needs
- Implemented policies and standard operating procedures for continuous improvement
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Assistant Manager Of Front End
Walmart
07.2016 - 06.2018
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
Invoicing Associate
Walmart
01.2015 - 07.2016
- Kept vendor files accurate and up-to-date to expedite payment processing
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Generated financial statements and reports detailing accounts receivable status
- Verified vendor accounts by reconciling monthly statements and related transactions
Pharmacy Technician
Walmart
03.2013 - 01.2015
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Accounting Clerk
Walmart
03.2009 - 03.2013
- Monitored status of accounts receivable and payable to facilitate efficient processing
- Reported financial data and updated financial records in ledgers and journals
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Organized budget documentation and tracked expenses to maintain tight business controls
- Entered figures using 10-key calculator to compute data quickly
- Supervised team of 5 accounting associates
- Reviewed general ledger entries and assessed accuracy
- Prepared reports for upper management detailing key financial metrics
Hourly Supervisor
Walmart
04.2006 - 03.2009
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Provided onsite training
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Coach
Walmart
09.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Retail Hourly Associate
Walmart
07.2001 - 04.2006
- Monitored customers for signs of security concerns and escalated issues to management
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Stocked merchandise each hour, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Folded and arranged merchandise in attractive displays to drive sales
- Assisted customers by answering questions and fulfilling requests
Education
High School Diploma -
Vincent High School
Milwaukee, WI06.2001
Some College (No Degree) - Accounting And Business Management
MBTI
MilwaukeeSkills
- Inventory management
- Coaching and mentoring
- Staff training/development
- Customer service
- Relationship building
- Employee reviews
- Conflict Resolution
- Budget development
- Evaluations
- Customer relations
- Organized
- Staff leadership
- Vendor management
Certification
Certified Food Safety Manager
Issued 10/21/2024 to 10/21/2029
Liquor License Holder
Milwaukee, Wi
Timeline
General Manager
TitleMax
09.2022 - 05.2024
Coach
Walmart
09.2022 - Current
Assistant Store Manager
Pick N Save
08.2021 - 09.2022
Banker 2
Associated Bank
12.2020 - 09.2021
Store Manager
Five Below Inc.
05.2020 - 09.2021
Store Manager
Claire’s Boutique
08.2019 - 05.2020
Assistant Grocery Manager
Walmart
06.2018 - 08.2019
Assistant Manager Of Operations
Walmart
01.2018 - 06.2018
Assistant Manager Of Front End
Walmart
07.2016 - 06.2018
Invoicing Associate
Walmart
01.2015 - 07.2016
Pharmacy Technician
Walmart
03.2013 - 01.2015
Accounting Clerk
Walmart
03.2009 - 03.2013
Hourly Supervisor
Walmart
04.2006 - 03.2009
Retail Hourly Associate
Walmart
07.2001 - 04.2006
High School Diploma -
Vincent High School
Some College (No Degree) - Accounting And Business Management
MBTI
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