Latresha Norris
Jackson,TN
Summary
Proven leader in hospitality, adept at managing high-pressure situations and fostering team development, as demonstrated at Doubletree By Hilton. Skilled in coordinating logistics for diverse events, ensuring seamless operations and client satisfaction. Excels in customer service and time management, achieving increased client retention through exceptional service and efficient problem-solving.
Overview
15
15
years of professional experience
Work History
Banquet Server
Doubletree By Hilton
10.2019 - Current
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Service Supervisor
Doubletree By Hilton
10.2019 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Server
Longhorn Steakhouse
06.2009 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Catering Manager
Trease Ann's Bartending and Catering Services
01.2018 - Current
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained current Class Type CDL with Hazardous Materials and Doubles and Triples endorsements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Civilian Military Chef
Military Positio
06.2020 - 08.2023
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained well-organized mise en place to keep work consistent.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Education
The Study Of Culinary Arts - The History of Culinary Arts
Augusta Escoffier School of Culinary Arts
Boulder, CO06.2023
Food And Beverage Hospitality Management - Food And Beverage Director
Augusta Escoffier School of Culinary Arts
Boulder, CO04.2022
Certified Chef Of Culinary Arts - Certified Chef
Augusta Escoffier School of Culinary Arts
Boulder, CO06.2020
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Clearing tables efficiently
- Adaptive Problem Solving
- Customer service focus
- Food Service
Timeline
Civilian Military Chef
Military Positio
06.2020 - 08.2023
Banquet Server
Doubletree By Hilton
10.2019 - Current
Service Supervisor
Doubletree By Hilton
10.2019 - Current
Catering Manager
Trease Ann's Bartending and Catering Services
01.2018 - Current
Server
Longhorn Steakhouse
06.2009 - Current
The Study Of Culinary Arts - The History of Culinary Arts
Augusta Escoffier School of Culinary Arts
Food And Beverage Hospitality Management - Food And Beverage Director
Augusta Escoffier School of Culinary Arts
Certified Chef Of Culinary Arts - Certified Chef
Augusta Escoffier School of Culinary Arts
Similar Profiles
Saw Mon AungSaw Mon Aung
Cluster Groups, Meetings & Events Sales Executive at DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth NorthbridgeCluster Groups, Meetings & Events Sales Executive at DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth Northbridge
Talib DalwaiTalib Dalwai
Cluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al MurojCluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
TYLER CURTISTYLER CURTIS
Assistant Director of Housekeeping at Doubletree By Hilton San JoseAssistant Director of Housekeeping at Doubletree By Hilton San Jose