Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Latresha Perodin

Rancho Cucamonga,CA

Summary

I have over 10 years of experience of being a Customer Service Representative. The goal is to excel in any job opportunity that is given to me. I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

BlueStar Tax Service
Moreno Valley, CA
10.2011 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 50 employees
  • Managed over 100 calls per day
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Recorded account information to open new customer accounts

Dispatcher

Bradford INC
Los Angeles, CA
02.2003 - 08.2011
  • Directed dispatching, routing and tracking of 30 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 80 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Sent out 30 drivers to assist 40 hourly callers based on locations, needs and worker availability.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Education

Certificate - Nursing

Maxine Walters Vocational College
Los Angeles, CA
10.2005

High School Diploma -

Westchester High School
Los Angeles, CA
06.1999

Skills

  • Workflow Processes
  • Account Management
  • Order Fulfillment
  • Credit Card Payment Processing
  • Training New Hires
  • Delivery Procedures
  • Word Processing
  • Clerical Support
  • Data Entry
  • Report Preparation
  • Inbound and Outbound Calling
  • Consulting Supervisors
  • Updating Logs

Timeline

Customer Service Representative

BlueStar Tax Service
10.2011 - Current

Dispatcher

Bradford INC
02.2003 - 08.2011

Certificate - Nursing

Maxine Walters Vocational College

High School Diploma -

Westchester High School

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Latresha Perodin