Latresia Penrice
Houston,TX
Summary
Highly motivated and experienced Boutique owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
24
24
years of professional experience
Work History
Business Owner
Lavish Ka'Chet Boutique & Co. LLC
2022.11 - Current
- Responsible for creating brand image.
- Responsible for modeling all product.
- Responsible for creating marketing strategy and sales.
- Responsible for setting up shops on all social media platforms and maintaining them.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Assisting customers with creating their unique style and finding one-of-a-kind pieces
- Responsible for digital marketing techniques such as SEO, PPC, and social media marketing and creating online presence and driving traffic to online store
- Assisting event coordinators with fashion shows to sell products
- Responsible for staying update on latest trendy fashion
- Prepare a month-to-month spreadsheet for LKB expenses
- Responsible for addressing issues and making proper judgment
- Responsible for shipping all orders and returns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Business Owner
BODY SHAPERS OF HOUSTON
2018.06 - 2023.03
- Managed day-to-day business operations.
- Perform non-surgical procedure on clients using radio frequency and cavitation to reshape body.
- Conducting consultations with clients to assess their body contouring goals
- Developing customized treatment plans
- Performing body contouring and sculpting procedures
- Educating clients on services and assessing their areas of concern
- Performing customized treatments on face and body
- Perform skin evaluations to determine best treatment options for clients
- Provided aftercare for surgery clients
- Responsible for content creation, campaign management and audience engagement
- Responsible for email marketing
- Maintain social media and ads
- Cash handling and making deposit
- Responsible for week-to-week scheduling
- Responsible for keeping track of all inventory and ordering supplies
- Prepare month-to-month spreadsheet for BSOH expenses
- Responsible for addressing issues and making proper judgment.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Established strong customer relationships through excellent communication and attentive service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
Med Tech/PCA
Brookdale Assisted Living
2017.01 - 2018.09
- Responsible for given clients there medication as directed
- Responsible for doing blood pressure
- Responsible for inventory and auditing medication carts.
- Supported needs of 20+ residents under long-term care.
Lead Staff
ST Giles Living Center
2014.11 - 2017.01
- Assist clients with weekly tasks such as recreational and social activities.
- Assist residents who have limited mobility by helping them walk or transporting them in wheelchairs.
- Provide documentation of progress notes monthly monitoring data charts and residents support service data forms daily
- Transported all clients to doctors appointments
- Assist client with Medication as well as doing medication ordering
- Maintain ordering all clients supplies and keeping inventory recorded
- Maintain weekly schedule and payroll
- Accomplishments maintaining staff performance goals/targets.
- Optimized resource allocation to maximize output while minimizing costs in various projects.
- Spearheaded risk mitigation strategies to minimize potential hazards associated with complex projects or unforeseen circumstances.
- Conducted regular performance evaluations for all direct reports to identify strengths, areas for improvement, and professional development opportunities.
- Championed continuous improvement initiatives across organization by sharing best practices gleaned from industry research and personal experience.
- Collaborated closely with senior leadership on strategic initiatives, providing valuable input on decision-making processes based on thorough data analysis.
Carrier Sales Representative
Houston Chronicle
2006.12 - 2015.04
- Delivered 500 daily newspapers to residential and commercial business and 750 on Sundays.
- Conducted market research to identify customer needs and preferences.
- Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
- Provided ongoing support for clients throughout shipment process, including notification of any changes or delays in transit times as needed.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
Fuel Lead
kroger
2014.03 - 2014.09
- Maintain weekly schedule
- Check for out of date tags and pricing according to weekly sales
- Made sure all fuel signage was posted weekly
- Maintain fuel dispenser sanitation log daily
- Enter all fuel delivery
- Cash handling and making deposit
- Maintain all fuel center front window POG
- Maintain fuel tanks and kept clean on daily basis
- Maintain stock and replenishment out of stock items back to store.
- Enhanced performance of fuel cell systems by conducting thorough diagnostics and implementing corrective actions.
- Managed supplier relationships to ensure timely delivery of high-quality components at competitive prices.
Provider
Tuscany Villa Living
2012.06 - 2013.08
- Assisted client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Assisted client with daily activities, food preparation, and with daily medication
- Light housekeeping.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Recorded patients blood pressure to assess and document important health information.
Night Auditor
Sleep Inns and Suites
2009.12 - 2012.06
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how customer will pay for accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Developed and maintained positive relationships with guests for satisfaction.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Night Auditor
Baymont Inn Suites
2008.09 - 2009.01
- Posted all corporate account checks
- Daily check Inns
- Responsible for making reservation
- Responsible for balancing and close outs
- Responsible for daily inventory
- Responsible for setting up breakfast.
Assistant Front Desk Manager
Best western The Woodlands
2000.03 - 2008.12
- Prepared all billing for direct billing accounts and delivered.
- Responsible for keeping track of all inventory and ordering supplies for housekeeping and front desk.
- Prepare a month to month spreadsheet for hotel expenses.
- Responsible for addressing issues and making proper judgment.
- Supervised front desk staff consisting of 10 employees.
- Provided resources for training new employees and ongoing training for current staff.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
- Welcomed guests and focused on providing positive lodging experience.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Worked with housekeeping team to resolve issues or questions.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Responded to customer service inquiries, both in-person and by telephone.
- Assisted manager with guest check-in and check-out and provided customer service.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Prepared weekly employee work schedules to meet operational needs.
- Stored guest valuables in safe and individual boxes for security.
Education
High School Diploma - Education
Forest Brook Senior High School
Houston, TXSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Start-Up Operations
- Business marketing
- Vendor Relationship Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Business Owner
Lavish Ka'Chet Boutique & Co. LLC
2022.11 - Current
Business Owner
BODY SHAPERS OF HOUSTON
2018.06 - 2023.03
Med Tech/PCA
Brookdale Assisted Living
2017.01 - 2018.09
Lead Staff
ST Giles Living Center
2014.11 - 2017.01
Fuel Lead
kroger
2014.03 - 2014.09
Provider
Tuscany Villa Living
2012.06 - 2013.08
Night Auditor
Sleep Inns and Suites
2009.12 - 2012.06
Night Auditor
Baymont Inn Suites
2008.09 - 2009.01
Carrier Sales Representative
Houston Chronicle
2006.12 - 2015.04
Assistant Front Desk Manager
Best western The Woodlands
2000.03 - 2008.12
High School Diploma - Education
Forest Brook Senior High School
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