Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latressa Kennedy

High Point,NC

Summary

Highly skilled and motivated worker and well-experienced in retail management Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Leader

Walmart
High Point, NC
10.2014 - Current
  • Deliver exceptional customer service and a positive experience for customers
  • Guide and coordinate the work of the team to complete task, identify opportunities that drive sales
  • Ensures team maintains business standards in relation to merchandising and stocking
  • Drive Team, increase sales
  • Close and open registers and deposits for banking
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Monitored daily workflow to ensure adherence to established policies and procedures.

Shift Supervisor

Little Caesars Pizza
Thomasville, NC
06.2012 - 04.2014
  • Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
  • Aligned departmental policies and practices with company standards to improve efficiency and customer service
  • Delegate task, resolve problems, and make sure everything goes smoothly each shift operation
  • Handle customer and employee complaints
  • Ensure rules and regulations are followed
  • Ensure quality product is delivered to customers on a daily basis

Cashier Assistant

Dollar General
High Point, NC
02.2012 - 07.2012
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.

Education

High School Diploma -

Thomasville High School
Thomasville, NC
06.2010

Skills

  • Customer service
  • Communication skills
  • Restaurant experience
  • Time management
  • Microsoft Word
  • Money Handling
  • Scheduling
  • Retail Management
  • Complaint resolution
  • Teamwork and Collaboration
  • People Management
  • Issue Resolution

Certification

People and Business Leadership Certificate

Timeline

Team Leader

Walmart
10.2014 - Current

Shift Supervisor

Little Caesars Pizza
06.2012 - 04.2014

Cashier Assistant

Dollar General
02.2012 - 07.2012

High School Diploma -

Thomasville High School

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Latressa Kennedy