Latressa Kennedy

High Point,NC

Summary

Retail professional/ Manager with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences as well as money management.

Overview

years of professional experience

Work History

Front-End Supervisor /Sales Team Leader

Wal-Mart Superstore

High Point, NC

10.2014 - 07.2025

Supervised front-end operations, ensuring efficient checkout processes and customer service excellence.
Trained and mentored team members on cash handling and customer engagement techniques.
Implemented new scheduling system to optimize staffing during peak hours, enhancing service speed.
Conducted regular audits of cash registers to ensure accuracy and compliance with company policies.
Developed training materials to improve onboarding for new employees, increasing retention rates.
Resolved customer complaints promptly, fostering a positive shopping environment and boosting satisfaction levels.
Monitored performance metrics to evaluate team effectiveness, driving continuous improvement initiatives.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Shift Supervisor

Little Caesars Pizza

Thomasville, NC

03.2011 - 07.2014

Supervised daily operations ensuring compliance with food safety standards.
Trained and mentored team members on efficient pizza preparation techniques.
Optimized inventory management procedures to reduce waste and enhance cost efficiency.
Implemented staff scheduling strategies to improve labor productivity during peak hours.
Monitored quality control processes to ensure consistency and customer satisfaction.

Cashier Assistant

Dollar General

Archdale, NC

06.2010 - 08.2010

Provided exceptional customer service by assisting customers with purchases and inquiries.
Operated cash register accurately, processing transactions efficiently and ensuring balanced drawers.
Maintained clean and organized checkout area, enhancing overall shopping experience for customers.
Assisted in restocking shelves and organizing merchandise to optimize product visibility and accessibility.

Education

No Degree - Business Administration

Davidson- Davie County Community College

Thomasville, NC

01-2015

High School Diploma -

Thomasville Senior High School

Thomasville

06-2010

Skills

Customer service
Problem-solving skills
Cash register operation
Workflow management
Complaint resolution

Time management
Staff management
Cash handling
Employee motivation

Timeline