Latretta Bolling
Chicago,IL
Summary
Customer Service Representative with 7+ years of experience resolving complex customer inquires. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer enagement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CFSC
03.2018 - Current
- Maintaining a positive empathetic, and professional attitude toward customer at all time
- Responding promptly to customer inquire
- Communicating with customer through various channel
- Acknowledge and resolving customer complaint
- Knowing our products inside and out so that I can answer questions
- Processing orders, forms, applications, and request
- Keeping records of customer interaction, transactions, comments, and complaint
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
Medical Coding and Billing Specialist
Sedgwick Claims Management
04.2016 - 03.2018
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
- Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.
Shift Supervisor
CVS Pharmacy
12.2012 - 04.2016
- Covered production demands with well-coordinated schedules and work assignments
- Managed shift records, producing timely reports to keep management up-to-date
- Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning
Education
Diploma -
DeKalb High School
Dekalb, IL06.2011
Skills
- Negotiation
- Sales
- Customer Relationship Management
- Product Knowledge
- Excel
- Communication
- Microsoft Outlook
- Customer Service
- Call Center Operations
- Microsoft Word
- Time management
- Critical thinking
Timeline
Customer Service Representative
CFSC
03.2018 - Current
Medical Coding and Billing Specialist
Sedgwick Claims Management
04.2016 - 03.2018
Shift Supervisor
CVS Pharmacy
12.2012 - 04.2016
Diploma -
DeKalb High School
Similar Profiles
Samuel Yan Wing ChanSamuel Yan Wing Chan
Assistant Manager (Digital Engagement) at Christian Family Service Centre (CFSC)Assistant Manager (Digital Engagement) at Christian Family Service Centre (CFSC)
Alieya MohabirAlieya Mohabir
Teller/ Customer Service Representative at CFSC (Community financial services)Teller/ Customer Service Representative at CFSC (Community financial services)
ANA SOLISANA SOLIS
Teller at CFSC Community Financial Service CenterTeller at CFSC Community Financial Service Center