Latrevia Smith
LEHIGH ACRES,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warranty Specialist
AppleOne Employment Agency
Lehigh Acres , FL
11.2023 - 02.2024
- Coordinated with cross-functional teams to resolve complex or escalated warranty claims.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to warranties.
- Collaborated with suppliers and vendors on resolving quality problems that resulted from defective products under warranty coverage.
- Prepared reports detailing current status of outstanding warranties as well as trends associated with specific products or manufacturers.
- Monitored expiration dates for all active warranties in order to prevent any lapses in coverage.
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Reviewed warranty documents to ensure accuracy and completeness of information.
- Investigated customer complaints regarding product warranties and determined appropriate resolution.
- Maintained warranty database, ensuring all records were accurate and up-to-date.
- Provided guidance to customers on how to complete the necessary paperwork for a successful warranty claim.
Building Coordinator
Miami Dade County
Cutler Bay , FL
10.2017 - 08.2023
- Inspected building facilities and equipment daily to ensure safety and security.
- Reported maintenance issues, such as broken windows or malfunctioning HVAC systems, to the appropriate personnel.
- Coordinated with contractors for repairs and renovations of the building.
- Monitored security cameras to detect any suspicious activities in the premises.
- Ensured that all fire alarm systems were functioning properly and updated regularly.
- Organized events within the building, such as tenant appreciation days or holiday parties.
- Developed emergency plans in case of fires or other disasters onsite.
- Implemented new policies and procedures related to building maintenance and operations.
- Trained staff members on proper safety protocols while working inside the facility.
- Managed inventory of supplies needed for daily operations, including light bulbs, cleaning products.
Enrollment Specialist
Broadpath
Remote , USA
09.2015 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Research and categorize incoming applications and correspondence to ensure accurate classification
- Enter data into internal document management and workflow systems
- Perform quality checks on provider enrollment data and input application information into claims processing systems
- Manage inbound/outbound online FAX queues to and from providers
- Conduct quality assurance checks on claims processing system enrollment data
- Generate and send notification letters to providers
- Complete application returns and/or application acknowledgment processes
- Provide support for other enrollment functions, including status calls, basic data entry, special mailings, etc
- Review, research, and process provider enrollment applications in accordance with contract regulations, internal policies, and guidelines
- Coach providers through the enrollment process and offer inbound phone support
- Initiate requests for information to complete the online enrollment process
- Verify credentialing information and actively participate in fraud detection and prevention efforts
Customer Service Representative
NetSpend
Remote , USA
07.2011 - 09.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified potential fraud cases and reported them to the supervisor.
- Maintained records of customer accounts including transactions and balances.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
Education
Some College (No Degree) - General Studies
Miami Dade College
Miami, FLSkills
- Call Management
- Product Knowledge
- Understanding HR Policies
- Team Collaboration
- Talent Management
- Account Updating
- Appointment Scheduling
- Data Collection
- Complaint Resolution
- Data Entry
- Scheduling
- Report Generation
- Paperwork Processing
- Quality Control
- Problem-Solving Abilities
- Compliance Regulations
- Administrative Support
- Staff Training
- Quality Assurance Controls
- Creative Problem Solving
- Order Fulfillment
- Microsoft Outlook
- Technical Support
- Shipping and Receiving Understanding
- High-Energy Attitude
- Active Listening
- Lotus Notes
- Typing Proficiency
- Reading Comprehension
- Credit Card Payment Processing
- Problem Resolution
- Call Center Operations
- Conflict Resolution
- Clerical Support
- Multi-Task Management
- Microsoft Office Suite
- Research
- Customer Relations
- Team Development
- Documentation
- Typing [40] WPM
- Positive and Professional
- Able to show Empathy, Patience & Sympathy
- Stocking and Replenishing
- Calendaring
- Zendesk
- Customer Retention
- Executive Management Support
- Document Control
- Customer Relationship Management (CRM)
- Customer Service
- Coordination
- Account Management
- Computer Proficiency
- De-escalation Technique
- Ability to navigate through multiple screens
- Client Relations
Accomplishments
- Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Led team to achieve monthly goal, earning recognition from upper management and financial reward.
Certification
- Customer Service Professional Certificate
- Customer Service Representative Certificate
- Active Shooter Training - 2018
- Crowd Control Training - 2018
- Ethics Training
- Supervisory Leadership Development
- Safety Awareness Training
- Conflict Management Relations
Timeline
Warranty Specialist
AppleOne Employment Agency
11.2023 - 02.2024
Building Coordinator
Miami Dade County
10.2017 - 08.2023
Enrollment Specialist
Broadpath
09.2015 - 10.2017
Customer Service Representative
NetSpend
07.2011 - 09.2015
Some College (No Degree) - General Studies
Miami Dade College
- Customer Service Professional Certificate
- Customer Service Representative Certificate
- Active Shooter Training - 2018
- Crowd Control Training - 2018
- Ethics Training
- Supervisory Leadership Development
- Safety Awareness Training
- Conflict Management Relations
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