Latria Harrison
Livonia,MI
Summary
Ambitious Advanced Medical Support Assistant with hands-on experience in preparing the facility for clinical visits and performing required patient, insurance and billing paperwork. A sound understanding of insurance company liaison procedures.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant 40 Hrs.
John D. Dingell VA Medical Center, Detroit, Michigan
2016.10 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Interviewed patients to verify and update clinical and demographic records.
- Prepared treatment rooms for patient examinations by setting up medical equipment.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Scheduled appointments for patients at John D. Dingell Medical Center.
- Verified and updated clinical records.
- Mailed patient appointment letters.
- Prepared labs and other routine examinations.
- Maintained and obtained medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Analyzed current programs to determine effectiveness.
- Organized and managed contracts directly related to strategic mission of healthcare system.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Studied and researched various medical terms as well as software and coding systems.
- Performed software updates, upgrades and data backups.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used EHR,EPR,HMS and other specialized applications to maintain and record patient data and generate reports.
Certified Nurse Assistant
Va Ann Arbor Healthcare System
2014.06 - 2016.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Cultivated interpersonal skills by building positive relationships with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
No Degree - Medical Social Work
Spring Arbor University
Spring Arbor, MI05.2025
Associate of Science - Health Administration
Wayne County Community College District
Detroit, MI06.2014
Skills
- Buffers and Plates
- Sterile Procedures and Techniques
- Medical Office Support Expertise
- Patient Data Management Systems
- Foley Catheter Insertion and Removal
- Team Management
- Medical Terminology Understanding
- EKG Set Up and Monitoring
- Clinical Applications
- Charting Expertise
- Catheter Change and Preparation
Timeline
Advanced Medical Support Assistant 40 Hrs.
John D. Dingell VA Medical Center, Detroit, Michigan
2016.10 - Current
Certified Nurse Assistant
Va Ann Arbor Healthcare System
2014.06 - 2016.10
No Degree - Medical Social Work
Spring Arbor University
Associate of Science - Health Administration
Wayne County Community College District
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