Summary
Overview
Work History
Education
Skills
Timeline
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Latrice Bolden

Springfield,IL

Summary

Dynamic professional with a proven track record in customer service and problem-solving. Honed across roles from retail, truck driving, administrative positions, to truck driving. Skilled in computer proficiency and direct patient care, I excel in enhancing customer satisfaction and patient wellbeing. Demonstrated ability to improve operational efficiency and foster strong relationships, leveraging strong communication skills and accurate record-keeping.

Overview

15
15
years of professional experience

Work History

Retail Sales Associate

Victoria Secret
10.2018 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

CDL Truck Driver

McLeod Express Trucking
05.2022 - 08.2024
  • Achieved timely deliveries by planning efficient routes and adhering to schedules.
  • Actively participated in ongoing professional development courses related to CDL truck driving, staying up-to-date on industry changes.
  • Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Certified Nursing Assistant

Timberlake Supportive Living
05.2012 - 05.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.

Certified Nursing Assistant

Heritage Health
02.2014 - 02.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Administrative Assistant

Tubman/Anthony Center
01.2010 - 01.2012
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Associate of Applied Science - Medical Assisting

Robert Morris University - Illinois
Chicago, IL
04.2006

Skills

  • Customer Service
  • Problem-Solving
  • Time Management
  • Direct Patient Care
  • Recording vital signs
  • Computer Proficiency
  • Strong Communication Skills
  • Accurate record keeping

Timeline

CDL Truck Driver

McLeod Express Trucking
05.2022 - 08.2024

Retail Sales Associate

Victoria Secret
10.2018 - Current

Certified Nursing Assistant

Heritage Health
02.2014 - 02.2015

Certified Nursing Assistant

Timberlake Supportive Living
05.2012 - 05.2016

Administrative Assistant

Tubman/Anthony Center
01.2010 - 01.2012

Associate of Applied Science - Medical Assisting

Robert Morris University - Illinois

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Latrice Bolden