Latrice Bray
Oklahoma City,OK
Summary
Dynamic Property Manager with City Heights Asset Management, adept at enhancing tenant satisfaction and occupancy rates through exceptional communication and strategic marketing. Proven expertise in property inspections and payment collection, successfully reducing vacancy periods and fostering strong tenant relations while implementing cost-saving measures and safety protocols.
Overview
5
5
years of professional experience
Work History
Property Manager
City Heights Asset Management
09.2020 - 05.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Enhanced security measures, significantly reducing incidents on property premises.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
Education
Bachelor - Criminal Justice
Colorado Technical University
Colorado Springs, CO01.2018
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
Accomplishments
Maintained 96% occupancy for over 2 years consecutively
Increased resident satisfaction
Took Google ratings from a 1.6 to to 4 stars
Maximized gross potential rents
Decreased turnover rates by using customer service strategies while implementing operational practices to increase distributions for property owners
Affiliations
Member of the Apartment Association
Timeline
Property Manager
City Heights Asset Management
09.2020 - 05.2025
Bachelor - Criminal Justice
Colorado Technical University
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