LATRICE BROUGHTON
JONESBORO,GA
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Master Hairstylist
Styles By Latrice Hair Salon
JONESBORO, GA
06.2009 - Current
- Demonstrated excellent customer service skills by providing friendly advice and recommendations on hairstyles.
- Attended continuing education classes to stay current on industry trends.
- Maintained accurate records of client visits, product sales and other activities in the salon.
Customer Sales Professional
HGS, LLC
Peoria, IL
01.2022 - 04.2023
- Utilized sales techniques to increase revenue while ensuring excellent customer service.
- Responded to customer inquiries in a timely manner and followed up with customers to ensure satisfaction.
- Provided product information and advised customers on the most suitable products for their needs.
Senior Sales Agent
Select Quote
Overland Park, Kansas
09.2021 - 01.2022
- Handle inbound calls from customers needing quotes on the healthcare providers for individual healthcare needs.
- Listen carefully to make sure to provide the healthcare plan to suit the customer's needs, including specialist, dental needs, and prescription coverage.
- Ensure to a consultive approach with all customers based on their geographical location.
Education
Insurance License - Medicare, Health And Accidental Insurance
Georgia Department of Insurance
Georgia09-2021
Real Estate License - Real Estate
Georgia Licensing For Real Estate
Georgia06-2006
Master Cosmetology - Cosmetology
Georgia Licensing For Master Cosmetology
Georgia02-1998
Master Cosmetology - Cosmetology Education
Trend Benders Academy
North Charleston, SC02-1991
High School Diploma -
North Charleston High School
North Charleston, SC06-1988
Skills
- Lead Development
- CRM Software
- Customer Service
- Customer follow-up
- Client Relations
- Client Retention
- Revenue Generation
- Upselling
- Policy Knowledge
Certification
- AHIP 2025
- Aetna Individual Medicare Producer Certification for PDP & MA/MAPD/SNP
- Georgia Master Cosmetology License
Timeline
Customer Sales Professional
HGS, LLC
01.2022 - 04.2023
Senior Sales Agent
Select Quote
09.2021 - 01.2022
Master Hairstylist
Styles By Latrice Hair Salon
06.2009 - Current
Insurance License - Medicare, Health And Accidental Insurance
Georgia Department of Insurance
Real Estate License - Real Estate
Georgia Licensing For Real Estate
Master Cosmetology - Cosmetology
Georgia Licensing For Master Cosmetology
Master Cosmetology - Cosmetology Education
Trend Benders Academy
High School Diploma -
North Charleston High School
- AHIP 2025
- Aetna Individual Medicare Producer Certification for PDP & MA/MAPD/SNP
- Georgia Master Cosmetology License
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