LaTrice Brown
Richton Park,IL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Manage Chicago
Chicago, IL
09.2021 - 08.2023
- Managed daily operations to ensure goals and objectives are achieved
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Addressed customer concerns with suitable solutions.
Benefit Authorizer
Social Security Administration
Chicago
08.2020 - 08.2021
- Corrected computation and rate errors, communicated with various department regarding rejected claims, process Title II and Title XVI claims, verified benefit information, administrative duties, etc.
Customer Service Representative
AT&T
Chicago
05.2018 - 06.2019
- Answered all customer inquiries in a call center environment, provided technical support for services via phone, setup and completed service orders for new service, up-sold products and services, retention provided services, etc.
Customer Service Representative
ComPsych
Chicago
10.2016 - 08.2018
- Initiated claims for the Family Medical Leave Act as well as short term disability, Answered all customer inquiries regarding claims, Reported time for leave of absence, Account management for specific clients, Adhered to mandated rules and regulations regarding processing of claims, Backup switch operator and administrative assistant duties
Lockbox-Accounts Receivable Specialist
US Bank
Chicago
07.2015 - 08.2016
- Utilized extraction devices to presort mail, opened, sorted, and extracted remittance slips, processed credit card payments, processed checks for deposits to commercial accounts, ten key data entry, processed invoices, balanced accounts, electronic payments, etc.
Digital Care Rep
Waste Management
Lombard
01.2014 - 01.2016
- Assisted and responded to customer inquiries via phone, email, mail, chat, and facsimiles, Ensured customers concerns are addressed and resolved in a timely and efficient manner, Dispatched drivers, entered service and route data into computer for billing and route scheduling purposes, Effectively respond to routine issues regarding general service changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues, Setup commercial and residential services, negotiated contracts for commercial services account management for specific clients, upsell company products, etc.
Customer Service Supervisor
Hinda Incentives
Chicago
03.2013 - 03.2014
- Communicated with customers via phone and email for escalated situations, Monitored employee productivity and provided constructive feedback and coaching, Set goals for performance and deadlines in ways that comply with company's plans and vision, Worked with other management team members to hire new team members, support agents, and maximize customer satisfaction
Customer Service Rep
Alliant Energy
Madison
01.2012 - 12.2012
- Correlated services for electric and gas for commercial and residential customers, Administered and resolved residential and commercial customers inquiries, Recorded emergency situations, dispatched technicians for repair of electric and gas emergencies
Customer Service Rep
ComEd
02.2007 - 07.2011
- Responded quickly, handled and resolved residential and commercial customer inquiries, billing issues, and complaints, Coordinated and communicated with internal departments to resolve billing issues, Reported electric outages & emergency situations
Proof Operator
Harris Bank
Lombard
01.2009 - 01.2010
- Completed check processing and encoding of checks, deposit tickets and payments, Balanced transactions for vaults, deposits, banking centers, Special handling of loan payments, foreign currency, treasury tax deposits, ATM transactions
Customer Service Rep
Verizon Wireless
Elgin
06.2004 - 02.2007
- Implemented customer support and resolved technical issues via phone and email, Resolved billing issues, answered all customer inquiries, Scheduled and dispatched technician for repairs
Customer Service Supervisor
Certegy
Middleton
01.2002 - 01.2005
- Observed, monitored and evaluated agent calls for feedback and optimum performance, handled complaints, escalated calls, settled disputes, Disseminated and communicated new policies and procedures to agents, Planned, prepared, and devised work schedules according to budgets and workload, Recommended and implemented new or improved systems to enhance or expedite work, Trained assigned staff and ensured equal employment opportunity in hiring and promotion
Education
Master's in Business Aministration and Management -
American InterContinental University-Online
09.2020
Bachelor's in Business Administration -
American InterContinental University-Online
07.2019
Skills
- Customer Service
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Payroll
- Technical Support
- Banking
- Supervising Experience
- General Ledger Accounting
- ERP Systems
- Accounting
- 10 Key Data Entry
- Property Management
- Yardi
- Workforce Management
- Performance Reporting
- Business Development
- Workflow Optimization
- Client Relationships
- Multi-Site Operations
- Staff Management
- Process Improvements
- Microsoft Office Expertise
Certification
Real Estate Broker
Additional Information
Summary of Qualifications: Impeccable Strong Customer Service Skills, Exceptional Leadership and Supervisory Skills, Payroll Processing, Bookkeeping, Accounts Payable, Accounts Receivable, Data Entry, Proficiency in Microsoft Office, Excel, PowerPoint, ADP, Great Plains, Peachtree, Access, Salesforce, Enterprise Resource Planning(ERP), Workforce Management-IEX
Personal Information
Willing To Relocate: Anywhere
Timeline
Operations Manager
Manage Chicago
09.2021 - 08.2023
Benefit Authorizer
Social Security Administration
08.2020 - 08.2021
Customer Service Representative
AT&T
05.2018 - 06.2019
Customer Service Representative
ComPsych
10.2016 - 08.2018
Lockbox-Accounts Receivable Specialist
US Bank
07.2015 - 08.2016
Digital Care Rep
Waste Management
01.2014 - 01.2016
Customer Service Supervisor
Hinda Incentives
03.2013 - 03.2014
Customer Service Rep
Alliant Energy
01.2012 - 12.2012
Proof Operator
Harris Bank
01.2009 - 01.2010
Customer Service Rep
ComEd
02.2007 - 07.2011
Customer Service Rep
Verizon Wireless
06.2004 - 02.2007
Customer Service Supervisor
Certegy
01.2002 - 01.2005
Master's in Business Aministration and Management -
American InterContinental University-Online
Bachelor's in Business Administration -
American InterContinental University-Online
Real Estate Broker
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