LATRICE CADO
The Bronx,NY
Summary
Organized and dedicated Human Resource Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Human Resources Assistant - SV-0203 F-Band 40 Hrs.
U.S. Department of Homeland Security
02.2024 - Current
- All RPA’s from begin to end are managed and maintained as well as provide advice, assistance on all levels of processing.
- Serve as time and attendance (T&A) subject matter expert to timekeepers I regards to operations and record systems with up-to-date approved airport timekeeping systems.
- Occasionally when needed conduct investigations regarding timekeeping problems correlated with various related and unrelated types of issues.
- Applying my knowledge and expertise when HR guidance and advice is needed by the(FSD) and (AFSD) with typical convoluted issues that needs to be resolved in timely manner.
- Closely work with HQ Human Capital Staff managing employee relations, staffing and vetting to organize and resolve employee issues.
- Assist to Senior HR Specialist, Management and all employees on personnel issues.
- Develop procedures that assist with staff and employees by establishing various resources and procedures specifically related concerns of leave, pay performances and/or step increases.
Scheduling Assistant - SV-0203 F-Band 40 Hrs./Week
U.S. Department of Homeland Security
03.2022 - 02.2024
- Handled sensitive information such as Resignations, Terminations and SOP
- Assist Employee Relations with corrective and disciplinary actions following TSA policy and procedures as it applies to Scheduling
- Update Kronos as needed daily
- Following up with AIM and Kronos to ensure actions are processed accordingly from reports
- Subject Matter Expert for questions from in over 30 incoming calls, challenges and concerns regarding scheduling, shift bidding, Kronos, AIM, WebTA and all staffing applications
- Advise TSM and Supervisors regarding current CBA, TSA Policy and Procedures as it relates to Scheduling
- Conducting outreach with TSM and STSO's to determine staffing concerns by complying and reviewing employee data to develop monthly work schedules ensuring staff for Airport
- Performs broad analytical assignments involving scheduling, staffing allocation and utilization, assists Supervisory Scheduling Operations Officer to coordinate, implement and maintain shift bidding and staffing strategies on airport-by-airport basis
- Assists Supervisory Scheduling Operations Officer to develop, coordinate, implement, and maintain shift bidding and staffing strategies on airport-by-airport basis.
- · Improving effectiveness and efficiency of Scheduling attendance practice by supporting programs including ability to define objectives, develop innovative approaches, identify required resources, communicate and coordinate teamwork roles
- Monitoring various metrics Outlook, PowerPoint and Excel ensuring plans are tracked and necessary actions being taken to complete goals and objectives
- Representing Scheduling /Attendance unit at various meetings to include Workforce Management Programs researching files, records and electronic retrieval to collect and assemble specific information
Transportation Security -SV-0203 F-Band 40 Hrs./We
U.S. Department of Homeland Security
09.2019 - 02.2024
- Performing Acting Lead duties by assisting Lead TSO with running lanes, ID check, passenger inquiries, bag checks with suspicious or prohibited items and Breaks
- Assisted with mentoring up to 10 OJT Officers in a high stress, fast paced environment, filling OJT packets for hours allocated at each location in the last 2 years
- Staying up to date on training to keep Certifications
- Provided personnel protection for dignitaries and VIP guests while maintaining confidentiality through Entrée and Exit
- Inspect carry-on items using x-ray viewing equipment. To determine whether items contain objects that warrant further investigation
- Confiscating prohibited items and hazardous materials found in carry-on bags and turn them over for disposal
- Follow those who breach security until police or other law enforcement personnel arrive to apprehend individual(s)
Head Teller
Citibank, Citibank, NA
07.2010 - 09.2019
- Supervised and Monitored a team 8+ tellers and employees to grow sales, client base and instructed regular bi-weekly teller meetings to review challenges in ever changing Policy and Procedures
- Experienced interpersonal skills interacting with clients in a professional setting, pleasantly tactful, well-mannered and cordial with individual(s) of various backgrounds
- Processed standard teller transactions for customer, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash withdraws, handling night deposits, correcting and tracking all Teller's discrepancies.
- Initiated requests for personnel files and disciplinary actions entered into Workforce Information Systems
- Tracked all outgoing and incoming cash flow from The Federal Reserve, Tellers and Clients by keeping well-organized paper trail of signed documents and/or receipts.
- Effectively able to multi-task in a fast-paced environment being detailed oriented, reliable, trustworthy, dependable are all key factors of a high-level integrity while handling a client sensitive information: bank statements, wire transfers, investments and all banking needs
- Gathered pertinent information on fraudulent Checks and Credit Cards by investigating and recognizing solutions to prevent further or future scams
- Coached team members on how to analyze problems to identify significant factors when processing or handling wire transfers, fraudulent activities and how Prevention is key by safeguarding our client assets, lending money, accessing capital market and making payments
- In charge of Bank Vault Cash by ordering cash for Branch confirming standard cash limit, prepares cash for outgoing and incoming shipments from Federal Reserve intermediary banking institution and reconciles cash general ledger account.
- Established credibility with clients and remembered over 50+ names of regulars, creating friendly rapport with clients.
- Preformed administrative duties by updating Microsoft applications with newly updated banking programs and packages and coaching tellers with new updates
- Administrative Assistant duties such as general office tasks organizing schedules, events, maintaining office equipment and ordering office supplies needed for Branch
- Recommended credit cards and loan products, such as personal loans, mortgages when appropriate.
Assistant Store Manager
American Eagle, American Eagle Outfitters, Inc
03.2004 - 07.2010
- Conducted Interviews, Hiring, Training and Coaching to evaluate all new employees and keeping employee files Confidential
- Facilitated the recruitment process by identifying candidates by vetting and conducting background checks, reference checks and proactively networking from a diverse pool of candidates
- Employee Handbook provides guidance and information on a company's mission, vision, values, policies and procedures, and workplace code of conduct.
- Explored new ways to further improve the relationship between employers and employees well-being to resolve any ongoing conflicts, issues and concerns
- Monitored Attendance: unexcused and excessive absences, Tardiness, early departure, extended breaks and no call no shows
- Finalized payroll using checklists, reports and audits to identify and correct any errors or discrepancies comparing hours worked, rates and deductions of staff
- Conducted review of corrective and disciplinary actions prepared by Store Manager, Manager or Corporate
- Researched and interpret when processing a variety of personnel actions using the knowledge complied from electronic case files, reports and records from information systems
- Deadline driven, fast paced retail environment and multi-tasking high-volume workload
- Manage budgets, sales forecast goals to consistently maximize sales and profits monthly, quarterly and yearly
- Participated in weekly Productivity leadership meetings to develop marketing and advertising strategies to improve conversion rates in store
- Assisted Store Manager with office support and additional projects on regular basis by educating and demonstrating product knowledge and awareness of promotional strategies
- Ensured adherence to all retail Policies and Procedures by building and developing high performing operational specialist teams
- Plan, Map and Execute all floor sets by maintaining visual standards with Marketing, promotions and bust form outfit displays
- Loss Prevention aims to preserve the business profits by reducing losses due to theft, fraud or operational errors
- Tracked Productivity by leading floor sales and Key Point Indicators by focusing on marketing, advertisements and drawing in customers for sales
- Executed markdowns and re-tickets per corporate guidelines, damages, stockroom, organization, supply ordering and other operational procedures needs
- Raised awareness by instilling best practices HULA (heads up look around), Loss Prevention hotline, quarterly audits to reduce shrinkage, integrity amongst employees
Chairperson
Board of Elections Chairperson, The City Of New York
11.2006 - 11.2009
- Confidentiality and Privacy is key to voter rights and confidence, providing help to those who are voting and/or registration residence
- Received and sort election ballots to voting public and secure all sensitive information and identifying voters with state issued ID or Passport and signature
- Verified seal number on ballot transfer bags to be returned to Regional Site by two individuals and signature of chain of custody
- Assigned election officers their duty posts, assisting Poll Manager with sensitive paper Ballots, voter rights flyers, signature verification, verifying all unbroken seals, verifying assigned police officers for seal signatures
- Secured all sensitive documents with government seal to prevent unauthorized access, maintaining chain of custody until transportation to Board of Elections Regional Site by police officers
- Reported Confidential Election results to State Board of Elections and Security help with count and total of victors during election and securing documents until sealed
- Election preparation through electronic rosters, Registration of voters, Ballot testing, sending confirmed and verified voters and demographic information responsible for translating to non-English speakers into Spanish or other languages
- Participated in Administration of municipal elections, preparation of voting election site, setting up voting machines for general public and signs for disabled
Assistant Theater Manager
John Jay College of Criminal Justice
08.1998 - 12.2004
- Responsible for operation of Stage, Front of House areas (lobby, auditorium and other public areas) in absence of House Manager and all opening and closing procedures
- Acted as Theater Manager Direct Ushers and coordinate assigned activities related to events, performances, merchandise sales, and public safety
- Facilitated evacuation of audience in case of emergency as assist Deputy Fire Warden ensuring safety of audience, Front of House personnel, backstage staff lobby and building security
- Fire and safety regulations and alcoholic beverage control and to ensure that all Front of House personnel and patrons abide by up-to-date liquor licenses, fire and safety codes, no blocked exits and staircases, fire extinguisher up to date and all building codes
- Controlled audience traffic and manage patron problems before, during and after each performance
- Ensured that needs of audience are looked after, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions listening devices and braille
- Coordinated activities of ushers, ensuring that tickets are collected, patrons counted, programs distributed, and audience members are seated for every show
- Specified vision abilities are also factor when seeing in dark with flashlight, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus, coordinate safe and non-disruptive entrance of latecomers to theater performance
- Essential record keeping on events and performances for bookings on Excel spreadsheets, paid/ canceled or delayed dates calendar, patron accidents, first aid or medical emergencies
Education
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice of the City University of New York
New York, NY12.2004
High School Diploma - undefined
Walton High School
Bronx, NY06.1998
Skills
- Interpersonal Skills
- Customer Service
- Accountability
- New Employee Orientations
- Coaching
- Leadership and Management Skills
- Prioritizing and Organizing
- Time Management and Multitasking
- Teamwork
- Problem Solving
- Critical Thinking
- Attention to Detail
- Visual Merchandising
- Loss Prevention
Certification
Microsoft Office Certificate Hostos Community College -2014
Community Service
Volunteer work through Citibank:
- Hearing Impaired Comedy Showcase @ Caroline's on Broadway -2017
- Kellogg's NYC Cafe in Union Square 31 E 17th Street -2017 (Casino event raising money for Refugees)
Volunteer work through American Eagle Outfitters:
- Jumpstart Reading program -2008 (Introducing Ferdinand, the Bull)
Timeline
Human Resources Assistant - SV-0203 F-Band 40 Hrs.
U.S. Department of Homeland Security
02.2024 - Current
Scheduling Assistant - SV-0203 F-Band 40 Hrs./Week
U.S. Department of Homeland Security
03.2022 - 02.2024
Transportation Security -SV-0203 F-Band 40 Hrs./We
U.S. Department of Homeland Security
09.2019 - 02.2024
Head Teller
Citibank, Citibank, NA
07.2010 - 09.2019
Chairperson
Board of Elections Chairperson, The City Of New York
11.2006 - 11.2009
Assistant Store Manager
American Eagle, American Eagle Outfitters, Inc
03.2004 - 07.2010
Assistant Theater Manager
John Jay College of Criminal Justice
08.1998 - 12.2004
High School Diploma - undefined
Walton High School
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice of the City University of New York
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