Latrice Cotes
Fort Lauderdale,FL
Summary
Full-Time Hardworking, dependable, and also reliable Candidate. Very successful at managing multiple responsibilities at a time and duties aligned with a positive attitude to meet team goals in and out of the office. Encouraged as a manager and analytical problem solver with talents for team building, leading and motivating.
Overview
9
9
years of professional experience
Work History
Ticket Greeter
Hard Rock Stadium
10.2018 - Current
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Account Executive - Payables and Receivables
Creative Financial Staffing
01.2021 - 12.2023
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
Construction Project Manager
QTS Data Centers
02.2021 - 08.2023
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Ensured safety compliance by conducting regular site inspections and implementing necessary corrective actions.
- Established successful relationships with clients, leading to repeat business and positive referrals.
Valet Parker Attendant
Palomar Hotel
08.2020 - 09.2021
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Minimized wait times for guests by quickly responding to valet requests and maintaining clear communication with the team.
- Reduced vehicle damage incidents by carefully maneuvering cars in tight spaces and adhering to strict safety protocols.
- Boosted guest loyalty through friendly interactions and personalized service, addressing any concerns or issues promptly.
- Facilitated efficient check-ins by accurately recording guest information, vehicle details, and issuing claim tickets upon arrival.
- Assisted guests with loading/unloading luggage, providing directions, or answering inquiries about local attractions when needed.
Mobile Agent
Port Of Miami/ Cruise Port Destinations Royal
07.2018 - 10.2020
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Stocker
Les Moulins La Fayette
03.2017 - 02.2018
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Cashier
Alan Nagel Antiques
02.2015 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Applied Science - Public Administration And Services
Miami Dade College
Miami, FL06.2024
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2018
Skills
- Guest Relations
- Bilingual
- PA Systems
- Valet Services
- Stocking
- Critical thinking
- Product knowledge
- Organizational skills
- Multitasking abilities
- Excellent communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Construction Project Manager
QTS Data Centers
02.2021 - 08.2023
Account Executive - Payables and Receivables
Creative Financial Staffing
01.2021 - 12.2023
Valet Parker Attendant
Palomar Hotel
08.2020 - 09.2021
Ticket Greeter
Hard Rock Stadium
10.2018 - Current
Mobile Agent
Port Of Miami/ Cruise Port Destinations Royal
07.2018 - 10.2020
Stocker
Les Moulins La Fayette
03.2017 - 02.2018
Cashier
Alan Nagel Antiques
02.2015 - 06.2017
Associate of Applied Science - Public Administration And Services
Miami Dade College
High School Diploma -
Miami Norland Senior High School