Latrice Diggs
Loris,SC
Summary
Latrice Diggs is a well-organized professional who excels at handling various tasks of competing priorities in an efficient manner to ensure seamless office operations. Her warm and engaging disposition produces a pleasant office environment and allows her to develop key collaborative relationships across workstreams and business units. Her meticulous attention to detail allows for accurate data entry and precise scheduling. She is calm under pressure and enjoys creatively solving problems and implementing solutions that help to enhance office procedures. She thrives at anticipating clients' and stakeholders' needs in order to provide exceptional customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Experian Credit Reporting Agency
03.2024 - 08.2024
- Answered constant flow of customer calls with minimal wait times.
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed escalated customer issues with empathy and understanding while maintaining adherence to company policies.
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
12.2023 - 03.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
Executive Administrative Assistant
Highview Christian Fellowship
06.2017 - 06.2020
- Answered and appropriately routed calls, took messages, and followed-up to ensure satisfactory resolution of questions and concerns
- Developed and maintained file management systems
- Developed and distributed meeting materials such as agendas, meeting minutes, and presentations
- Scheduled appointments, travel, and itineraries; compiled appropriate briefing materials
- Tracked, logged, and prioritized issues and followed appropriate procedures for resolution
- Performed mail management and prioritization
- Procured supplies and updated software as needed
- Processed payroll and resolved issues using ADP and Workday systems.
Front Desk Supervisor
JD Wellness and Urgent Care
01.2016 - 01.2017
- Scheduled and verified patient appointments using proprietary scheduling system
- Verified pre-authorizations for insurance purposes
- Managed files using the Electronic Medical Records (EMR) database and ensured compliance to HIPAA regulations
- Answered phones and written communications demonstrating excellence in oral and written communications by delivering responses to complex questions in a concise manner
- Performed advance taskings using Microsoft Office Suite applications
- Provided masterful customer service through analysis and conflict resolution.
Billing Specialist (Intern)
Omega Medical Solution
01.2016 - 01.2017
- Updated accounts receivable database with new accounts or missed payments
- Investigated clients' claims; followed protocol to verify billing requirements
- Resolved invoicing issues within the required period
- Prepared billing documentation including accounts receivable reports, itemized statements, bills, and invoices for distribution to the appropriate stakeholders
- Audited contracts regularly to verify prompt and accurate invoicing
- Coded patient information into an internal database, managed database security, and classified bills
- Closed out past due accounts, reviewed daily invoices, and resolved questions related to charges.
Senior Customer Service Representative
Vangent General Dynamics
12.2012 - 01.2013
- Performed financial and administrative responsibilities including logistics, budgeting, reporting, and facilities coordination
- Resolved customer inquiries and complaints equitably and effectively
- Developed favorable customer relationships while troubleshooting and resolving various issues
- Maintained and updated documentation including budgets, schedules, purchase requests, and other standard forms
- Managed multiple tasks of varying priorities while adhering to time and budget constraints
- Surpassed company goals by averaging 75-100 calls per day while providing helpful knowledge and precise instructions.
Education
Diploma -
North Myrtle Beach High School
Little River, SCCertification -
Miller-Motte College
Conway, SCAssociate of Applied Science - BUSINESS
Horry-Georgetown Technical College
Conway, SC11.2025
Skills
- Customer Service
- Office Administration
- Microsoft Office Products
- Scheduling and Appointments
- Written and Oral Communications
- Supplies Procurement
- Budgeting
- Sorting and Organization
- Billing and Payments
- Payroll
Additional Education
Currently working towards an Associate Degree in Business Administration. Coursework includes: operations management, macroeconomics, microeconomics, leadership, principles of management, financial and business accounting, and finance. Anticipated graduation: 2024.
Timeline
Customer Service Executive
Experian Credit Reporting Agency
03.2024 - 08.2024
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
12.2023 - 03.2024
Executive Administrative Assistant
Highview Christian Fellowship
06.2017 - 06.2020
Front Desk Supervisor
JD Wellness and Urgent Care
01.2016 - 01.2017
Billing Specialist (Intern)
Omega Medical Solution
01.2016 - 01.2017
Senior Customer Service Representative
Vangent General Dynamics
12.2012 - 01.2013
Diploma -
North Myrtle Beach High School
Certification -
Miller-Motte College
Associate of Applied Science - BUSINESS
Horry-Georgetown Technical College
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