Latrice Duren
Lanham,MD
Summary
A committed worker seeking to leverage acquired knowledge and experience to effectively filling your office clerk/receptionist/administrative assistant position. A dedicated worker aiming to help achieve company goals and take on more responsibility as quickly as possible. Trusted facilitator, liaison and confidant with demonstrated strengths and competencies in: Written and Verbal Prioritizing Attention to Detail Communication and Accuracy Planning and Organizing Problem Assessment Flexibility and Problem-Solving Adaptability Customer Service Teamwork Oriented Detail-oriented Master Scheduler with 6 years of experience. Adept at setting long-term goals and monitoring day-to-day functionality. Successful at leading by example and solution-oriented problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Travel Consultant
The Conglomerate Lux Travel, LLC
10.2021 - Current
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Provided useful travel materials such as guides, maps and event programs.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
- Created detailed reports on sales metrics which informed target setting and influenced decision-making for management staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Answered customer questions and fulfilled specialized client needs.
- Mentored junior schedulers in best practices, fostering a culture of accountability and continuous improvement.
- Consistently met tight deadlines by closely tracking progress and making timely adjustments as needed.
House Manager
Life Stride, Inc
05.2017 - 10.2021
- Assisted in the reviewing of documentation and initial assessments of residents to determine appropriateness for admission.
- Developed an individualized service plan annually in collaboration with the clients, caregivers, case managers, and support coordinators.
- Reviewed and modified plans to reflect changes in the client's needs, preferences, and progress.
- Monitored the progress of the individual service plans through daily documentation, on-site observations of services and dialogue with caregivers and stakeholders.
- Acted as a liaison between group home and community service broads and local, state agencies.
- Attended case management, rehab counselor, support coordinator-convened planned meetings.
- Served as the primary point of contact for clients, caregivers and others, on behalf of clients.
- Interfaced with a wide variety of professionals, programs, and agencies to enhance service system responsiveness to clients.
- Maintained comprehensive documentation according to regulatory, reimbursement, and agency requirements
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Residential Counselor
Alternative Solutions for Youth, LLC
01.2011 - 01.2014
- Supervised up to 10 committed youth under the Department of Youth Rehabilitation Services (DYRS)
- Screened, evaluated and trained homeless youth
- Performed housekeeping duties and handle walk-in crisis situations
- Ensured safe environment for residents
- Controlled behavior and discipline youths
- Escorted youths to the needed activities
- Educated youths on health and hygiene issues
- Maintained data of residents in the computer system
- Assisted youths with daily-living activities
- Prepared meals for youths and feed them at a scheduled time
- Planned and encouraged youths to participate in recreational activities
- Provided group and individual counseling to residents
- Drafted weekly and monthly program reports
- Maintained and ordered needed supplies for the facility
- Offered personalized care for residents with special needs
Office Clerk/Administrative Assistant
Department of Social Services
01.2006 - 01.2011
- Answered, screened and transferred inbound phone calls
- Received and directed visitors and clients
- General clerical duties including photocopying, fax and mailing
- Maintained electronic and hard copy filing systems
- Retrieved documents from filing systems
- Handled requests for information and data
- Resolved administrative problems and inquiries
- Prepared written responses to routine inquiries
- Prepared and modified documents including correspondence, reports, drafts, memos, and emails
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers and/or supervisors
- Prepared agendas for meetings, in-service trainings, and schedules
- Recorded, compiled, transcribed and distributed minutes of meetings
- Opened, sorted and distributed incoming correspondence
- Maintained office supply inventory
- Coordinated maintenance of office equipment
- Coordinated and maintained records for staff, telephones, parking and petty cash
Education
Associate of Arts - Business Management
Strayer University
Washington, DC05.2023
Skills
- Intermediate Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Certified welder
- Troubleshooter/problem-solver
- In-depth destination knowledge
- Exceptional customer service
- Training and mentoring
- Time management mastery
- Complex Problem-Solving
- Networking capabilities
- Expert itinerary planning
- Strong sales abilities
- Client Relationship Building
- Itineraries
- High volume environments
- Relationship Management
- Administrative tasks
- Marketing
- Critical Thinking
- Active Listening
Certification
First Aid Certification
CPR Certification
Timeline
Senior Travel Consultant
The Conglomerate Lux Travel, LLC
10.2021 - Current
House Manager
Life Stride, Inc
05.2017 - 10.2021
Residential Counselor
Alternative Solutions for Youth, LLC
01.2011 - 01.2014
Office Clerk/Administrative Assistant
Department of Social Services
01.2006 - 01.2011
Associate of Arts - Business Management
Strayer University