Latrice Dyess
Mobile,AL
Summary
Adept in property adjusting and excelling in customer relations, I significantly enhanced claim processing efficiency at Pilot Catastrophe Services. Leveraging expertise in policy investigations and accident scene analysis, I consistently delivered accurate assessments and settlements, achieving a notable increase in client satisfaction. My proactive approach and ability to navigate complex claims situations underscore my commitment to excellence in the insurance sector.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Pilot Catastrophe Services
Mobile, AL
09.2024 - 11.2024
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Investigated and documented property damage claims to determine the extent of insurance company's liability.
- Assessed damages and evaluated repair estimates for accuracy.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Analyzed policy language to determine coverage availability or exclusion of losses.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Claims Processor
Pilot Catastrophe Services
Mobile, AL
02.2024 - 06.2024
- Reviewed and processed incoming insurance claims to ensure accuracy and completeness.
- Updated claim files and documented actions taken in a clear and concise manner.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
ECTA
State Farm
Mobile, AL
12.2022 - 05.2023
- Prepared detailed summaries of each claim file including all pertinent information regarding coverage issues, liability determinations and damages calculations.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Provided customer service support to insureds by answering questions about their claim status or providing additional information as needed.
- Estimated benefit payments for each incident.
- Monitored payment activity to ensure timely resolution of claims within established guidelines.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Investigated liability claims and determined coverage based on policy language and applicable law.
- Reviewed police reports, witness statements, accident reconstruction reports and other documents related to an incident.
Title Specialist
State Farm
Plano, TX
10.2022 - 12.2022
- Prepared reports detailing status of titles in order to facilitate transactions.
- Reviewed title documents and provided guidance on title related matters.
- Conducted lien searches on properties to ensure all liens were cleared prior to closing.
Claims Processor
Pilot Catastrophe Services
Mobile, AL
08.2022 - 10.2022
- Reviewed and processed incoming insurance claims to ensure accuracy and completeness.
- Updated claim files and documented actions taken in a clear and concise manner.
- Determined coverage by examining claim forms and supporting documents.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Identified and flagged suspicious claims for further investigation.
Claims Adjuster
Eberls Claim Service
Mansfield, OH
06.2022 - 08.2022
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Conducted on-site inspections of property damage to assess repair needs and costs.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Front Desk Receptionist
Home2 Suites By Hilton
Mobile, AL
11.2020 - 07.2022
- Explained policies and procedures to visitors.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained a clean and organized reception area to uphold company image.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Input customer data into reservation systems and updated to reflect room changes.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled incoming and outgoing mail and packages.
Front Desk Receptionist
Homewood Suite by Hilton Hotels
Daphne, AL
07.2018 - 11.2020
- Scheduled space or equipment for special programs, meetings and conferences.
- Responded to customer inquiries via phone, email, and in person.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Managed company calendar and scheduled events.
- Drafted professional business documents, spreadsheets, and correspondence.
- Explained policies and procedures to visitors.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Handled sensitive information in a confidential manner.
Front Desk Receptionist
Extended Stay America
Mobile, AL
05.2016 - 06.2018
- Responded to customer inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Explained policies and procedures to visitors.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers warmly and made them feel welcome.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Williamson High School
Mobile, AL05-2002
Skills
- Property adjusting
- Property claims
- Accident scene investigations
- Automobile claims specialist
- Casualty and property loss
- Policy investigations
- Customer relations
Timeline
Claims Adjuster
Pilot Catastrophe Services
09.2024 - 11.2024
Claims Processor
Pilot Catastrophe Services
02.2024 - 06.2024
ECTA
State Farm
12.2022 - 05.2023
Title Specialist
State Farm
10.2022 - 12.2022
Claims Processor
Pilot Catastrophe Services
08.2022 - 10.2022
Claims Adjuster
Eberls Claim Service
06.2022 - 08.2022
Front Desk Receptionist
Home2 Suites By Hilton
11.2020 - 07.2022
Front Desk Receptionist
Homewood Suite by Hilton Hotels
07.2018 - 11.2020
Front Desk Receptionist
Extended Stay America
05.2016 - 06.2018
High School Diploma -
Williamson High School
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