Latrice Espada
Fort Worth,TX
Summary
Growth focused professional with 16 years of extensive experience in the multi-family housing industry involving corporate operations, team development, retail management, strategic planning, property management, reinvestment and lease ups. Skilled in collaborating with executive leadership, business partners and vendors to implement initiatives, drive revenue, maximize profitability and strengthen customer relationships while maintaining quality and integral standards. Exceptionally skilled in relationship building with reputable credentials to positively impact and lead a team to success.
Overview
16
16
years of professional experience
Work History
Regional Transitional Manager
CWS Apartment Homes
, TX
10.2021 - Current
- Manage site operations to maximize financial performance and team engagement on short to medium term assignments over 98 assets in various regions including; AZ, CA, CO, GA, NC, TX, and WA.
- Quickly establish rapport with onsite associates to create ethical, enjoyable and productive atmosphere. Oversee change management to support implementation of initatives and culture shifts.
- Partner with Senior Vice President and Regional Director of each region to identify critical areas of improvement and create structured, timely action plans to bring operating expenses within budget parameters.
- Guarantee attainment of community occupancy at 95% and availability below 6% through daily coordination with sales, marketing and revenue management.
- Cultivate positive relationships with local vendors and surrounding competitors within market by hosting networking events to stay abreast of trends.
- Directly involved with new acquisitions to build and onboard new associates in accordance with CWS values and standards.
- Oversee individual monthly travel itineraries and expenses for hotel, car rental and flights for each assignment.
- Evaluate in place rents and renewal rates in effort to capture rent growth within 5% of current market rates.
- Volunteer monthly with our BRIDGE program to give back to our organization of choice.
General Manager
The Irvine Company Apartment Communities
, CA
03.2006 - 09.2021
- General Manager at Monticello Apartment Homes, directing the successful lease up in less than 12 months, ahead of proforma while leading 20 associates, 2 assets inclusive of 825 luxury, Class A apartment homes with 10 retail spaces including various restaurants, medical offices and grocery. YOY revenue growth of 4.6% and total rent roll of $34 million.
- Facilitator of various business initiatives; implementation of our mentor program, leader of NorCal regions volunteer initiatives for associates. Created portfolio training program(s) to develop our employee bench strength in alignment with our KPI's, audit committee member and ambassador of employee engagement and values collective to maintain 75% employee retention.
- Enhanced company's branding and reputation by monitoring social media platforms such as NPS, Yelp, and Facebook. Maintained 5-star Yelp score and increased KPI metrics by 25%.
- Planned, coordinated and executed quarterly all team meetings, rally's & success celebrations.
- Project management and coordination with large scale construction projects including water intrusion, office and amenity space renovation, repurposing and interior upgrades to maximize ROI.
- Recipient of Financial Performance of the Year award for exceeding NOI in 2020 & 2018.
- Earned Community of the Year and Manager of the Year in 2020.
Assistant Manager
Carmel Partners
, CA
12.2010 - 02.2011
- Strategically led a 259-unit apartment/townhomes community, which maintained physical occupancy of over 95%.
- Established less than 2% delinquency through close monitoring of resident accounts and timely deposits.
- Developed first class assistance to address all inquiries for move in, move outs, resident requests, renewal conversations and negotiations to ensure sound decisions are made for the business with resident satisfaction
Skills
- Employee Mentorship, Training and Development
- Policy Content Creator
- Team Encouragement
- Crisis Management
- Lease Up, Renovation and Mixed Use Management
- Especially Flexible and Adaptable
- Effective Communicator
- Transitional Support
- Internal Corporate Speaker/Facilitator
- Ethically Driven
Proficiencies
RealPage, Microsoft Outlook, Excel, Word, AIRM, ESite, LRO, MRI, SAP, Pivotal, Gmail, Google Sheets, Google Slides, Hy-Ly, Corrigo, NetVendor, Avid Exchange
Timeline
Regional Transitional Manager
CWS Apartment Homes
10.2021 - Current
Assistant Manager
Carmel Partners
12.2010 - 02.2011
General Manager
The Irvine Company Apartment Communities
03.2006 - 09.2021
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