Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Latrice Florence

Orlando,FL

Summary

Dynamic individual with outstanding leadership skills and recognized for creative thinking and effective problem-solving skills, outstanding relation building with customers and team members, excellent team leadership skills, able to communicate effectively with a diverse population, strives to perform maximum effort to help improve a company's image, strives for great outcomes and always gives 100% for every task.

Overview

15
15
years of professional experience

Work History

Server

Waffle house
01.2016 - Current
  • Maintain table appearance by pre-bussing, checking drink levels and removing clutter
  • Keep stations clean, set up and take down tables as needed
  • Take food and beverage orders, give food orders to kitchen, and deliver orders quickly and correctly
  • Present check for payment and handle cash and credit card transactions, as needed.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Associate

Entertainment Benefits Group
06.2016 - 04.2018
  • This role was one of the first touchpoints with prospective clients and set the tone for the sales process moving forward
  • My responsibilities included prospecting new potential clients, with a heavy focus on outbound calling, emailing, and securing sales meetings for the Account Executive team
  • Answered incoming calls while remaining grounded in open communication, innovation, and teamwork
  • Motivated and upsold customers, and educated customers about tickets.
  • Built relationships with customers to encourage repeat business.

Customer Service Associate

Publix
03.2013 - 04.2016
  • Handled cash and credit cards, processed orders over the phone, anticipated my guest needs and problem solved order issues as necessary.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Customer Service Representative

Americall
01.2010 - 08.2013
  • This role required multi-tasking, included but not limited to front desk, information desk, dispatching, customer service, after-hours office, switchboard, messaging center and many more
  • Provided great customer service to a variety of clients
  • Answered calls and emails with tools provided by company.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High school diploma -

Miami Northwestern Sr.
Miami, FL
08.1989

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Food safety understanding
  • Order Accuracy
  • Quality Control
  • Guest Relations Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Associate

Entertainment Benefits Group
06.2016 - 04.2018

Server

Waffle house
01.2016 - Current

Customer Service Associate

Publix
03.2013 - 04.2016

Customer Service Representative

Americall
01.2010 - 08.2013

High school diploma -

Miami Northwestern Sr.

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Latrice Florence