Accomplished Social Service Manager with a proven track record at MDCPS, enhancing program effectiveness and staff performance. My leadership has empowered teams and clients, driving significant improvements in child and family welfare.
Overview
2025
2025
years of professional experience
Work History
Child/Family Protection Specialist
MDCPS
10.2013 - 11.2016
Supervised foster children and homes to oversee well-being of each child.
Educated parents on child abduction prevention strategies, empowering them with the knowledge needed to keep their children safe from harm.
Implemented security measures for families, resulting in reduced risks and increased peace of mind.
Conducted regular follow-ups with clients to ensure satisfaction with provided services and address any emerging concerns promptly.
Area Social Work Supervisor
MDCPS
Led crisis interventions, providing critical support to clients during their most vulnerable moments.
Enhanced staff performance through regular supervision, training, and professional development opportunities.
Successfully secured grant funding to expand programming offerings for clients, increasing agency''s ability to serve a broader population.
Promoted a strengths-based approach to empower clients and foster resilience in overcoming challenges.
Conducted thorough assessments of client needs, developing targeted interventions for maximum impact.
Maintained confidentiality of sensitive information while adhering to ethical guidelines in all aspects of practice.
Evaluated program effectiveness using key performance indicators, making informed decisions on resource allocation and service provision.
Developed strong community partnerships to enhance available resources and support for clients.
Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
Provided crisis intervention, guidance, and supportive counseling to clients.
Prepared reports for courts and participated in Number Type court proceedings.
Provided group and individual counseling to identify, discuss, and resolve problems and issues.
Provided leadership, guidance and support to staff members.
Social Service Manager
MDCPS
03.2023 - Current
Evaluated program effectiveness through regular assessments, adjusting strategies as needed to optimize results.
Increased staff efficiency by providing ongoing training, support, and performance evaluations.
Coordinated referral networks between internal departments as well as external agencies to ensure seamless transitions between services.