Latrice Guess
Locust Grove,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Sales Associate
Torrid Clothing Store
11.2023 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Clinical Services Assistant
Pacific College of Health and Science
07.2019 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Checked patients in for appointments using Eclips scheduling system
- Collected money for payments in the form of cash, check, credit or debit and processed those payments using the Clover POS system
- Balanced out the cash drawer and processed the day sheet of clinics daily deposits at the end of each day
- Updated patient arrivals daily, scheduled appointments for follow-up visits, created files for new patients and input new patient data using Eclips and Data Health software
- Recorded interns attendance at the start of every shift
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- After relocating I continued working remotely from home in Georgia for the New York clinic, scheduling patient appointments and any other clerical task that could be done via the computer for the school and clinic
Insurance Billing Specialist
Hopeton Care
05.2016 - 01.2019
- Worked in the billing department reconciling billing issues
- Made calls daily to insurance companies for denials of payments
- Posted checks daily of payments made for services using HHA Exchange Software
- Familiar with authorizations for Home Health Care Services
- Verified patient insurance eligibility when necessary.
- Reconciled accounts receivable balances to ensure proper coding and documentation was used.
Key Holder Supervisor
Payless
03.2011 - 01.2013
- Completed store opening and closing procedures.
- Ensured prompt and excellent customer service, especially at peak hours.
- Demonstrated strong leadership skills by training, motivating, and leading a team of key holders in achieving daily goals.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Led by example on sales floor, achieving individual sales goals.
Medical Receptionist (Temp)
Recovery Physical Therapy
05.2010 - 11.2010
- Greeted patients immediately upon arrival, providing excellent customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed clerical duties such as photocopying documents or scanning files.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Data Entry Specialist
Department of Finance
05.2006 - 02.2007
- Served as a Data Entry Clerk for the Parking Violations Bureau
- Processed forms for payments of parking tickets and tows
- Retrieved microfilm data to be presented before the judge for hearings
- Compiled data and reviewed information for accuracy prior to input.
- Verified data files prior to entry to maintain high data accuracy.
Education
Certification - Patient Services Representative
Grace Institute
New York, NY01-2019
Skills
- Outstanding customer support
- Strong interpersonal skills
- Effective communication through listening
- Strong ability to manage multiple tasks
- Polished professional presence
- Appointment scheduling
- Empathy and patience
- Administrative and office support
- Data entry proficiency
- HIPAA compliance
- Payment processing
- Positive and professional
Timeline
Sales Associate
Torrid Clothing Store
11.2023 - 03.2025
Clinical Services Assistant
Pacific College of Health and Science
07.2019 - 05.2023
Insurance Billing Specialist
Hopeton Care
05.2016 - 01.2019
Key Holder Supervisor
Payless
03.2011 - 01.2013
Medical Receptionist (Temp)
Recovery Physical Therapy
05.2010 - 11.2010
Data Entry Specialist
Department of Finance
05.2006 - 02.2007
Certification - Patient Services Representative
Grace Institute
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