Latrice Harris
Hamilton,N.J.
Summary
Diligent Client Relationship Specialist with a passion for service and a willingness to take on new challenges to meet team goals. Utilizes strong communication skills to address client needs and resolve issues effectively. Successfully manages multiple priorities with a proactive and positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Relationship Specialist
Clarity Benefit Solutions
06.2020 - Current
- Provide resolutions to clients' issues in a timely manner
- Establish a great rapport with clients to retain their business
- Perform client payroll and account audits
- Educate clients on best practices and on how to navigate the admin portal
- Collaborate with internal teams and outside payroll vendors to resolve complex client issues
- Conduct presentations during client/broker open enrollment meetings
- Create plan and WRAP documents as well of SOPs for workflow
- Suggest and promote Clarity products that could improve a client's experience
- De-escalate calls and provide excellent service to employer and brokers
- Provide support to Client Relationship Managers
- Train new personnel regarding company products and services
Customer Service Representative
Clarity Benefit Solutions
07.2017 - Current
- Helped participants navigate their personal dashboard
- Effectively managed high volumes of inbound and outbound calls
- Assisted COBRA admins with navigating the COBRApoint platform and entering member details
- Addressed participant inquiries about COBRA and consumer benefits
- Collaborated with Client Relationship Managers to resolve customer issues
- Resolved customer complaints with empathy
- Handled escalated calls efficiently, finding satisfactory resolutions for participants
Benefits Specialist Administrator
Ashley Homestore
07.2016 - 06.2017
- Enrolled employees in medical, dental, vision and voluntary benefit plans
- Managed disability and FMLA claims
- Analyzed, adjusted and updated invoices from benefit vendors
- Ran and processed 401K deferrals
- Enforced mandatory medical support court orders
- Processed life insurance claims
- Educated plan participants on their available health benefit options
- Processed employee life event changes in a timely
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
HR/Benefits Assistant II
The Great A&P Tea Company
10.2013 - 12.2015
- Processed payments for benefits vendors
- Updated the life and health insurance spreadsheets for employees
- Communicated with benefit vendors regarding policy, premium changes, credits and bill adjustment
- Administered union benefits
- Updated employee records to reflect changes in work status
- Helped organized Benefits Vendor Summits
- Answered benefit inquiries and HR questions on the Associate Resource Call center
Communications Generalist
The Great A&P Tea Company
09.2011 - 09.2013
- Drafted and distributed effective press releases regarding new products and stores
- Pitched company events to the press
- Communicated management changes via corporate memos
- Created scripts for internal bi-weekly web-based broadcast
- Wrote corporate memos for CEO and department heads.
- Edited articles for the internal newsletter
- Produced an internal sales promotional video
- Played a key role in the monthly internal Town Hall meetings
Assistant Office Manager
Advanced Dynamic Services
07.2010 - 09.2011
- Maintained office operations
- Organized employee records
- Developed marketing materials to distribute to potential
- Helped create brand awareness
Disability Coordinator
The Great A&P Tea Company
08.2008 - 03.2010
- Processed and managed short-term disability and FMLA claims
- Wrote in-house procedures for training
Education
B.A. Degree in Journalism and Mass Media -
Douglass College (Rutgers University)
New Brunswick, NJ05.1994
Skills
- Experience with Oracle Database, ADP Workforce, KBACE Kube Manager and HRIS reporting
- Proficient in Salesforce, Alegeus, Nice In-contact Suite, GoTo Connect , Employee Navigator, BillTrust and Wex COBRApoint platforms
- Video editing skills include the Media 100 editing system, Avid Adrenaline and Final Cut Pro Version 7
Certification
ECFC Certification in Flexible Compensation Specialist
Professionaltrainingandskills
- Experience with Oracle Database, Pinnacle, ADP Workforce, KBACE Kube Manager and HRIS reporting.
- Proficient in Salesforce, Alegeus, Nice In-contact suite, GoTo Connect, Employee Navigator, BillTrust and Wex COBRApoint platforms.
- Video editing skills include the Media 100 editing system, Avid Adrenaline and Final Cut Pro Version 7.
Timeline
Client Relationship Specialist
Clarity Benefit Solutions
06.2020 - Current
Customer Service Representative
Clarity Benefit Solutions
07.2017 - Current
Benefits Specialist Administrator
Ashley Homestore
07.2016 - 06.2017
HR/Benefits Assistant II
The Great A&P Tea Company
10.2013 - 12.2015
Communications Generalist
The Great A&P Tea Company
09.2011 - 09.2013
Assistant Office Manager
Advanced Dynamic Services
07.2010 - 09.2011
Disability Coordinator
The Great A&P Tea Company
08.2008 - 03.2010
ECFC Certification in Flexible Compensation Specialist
B.A. Degree in Journalism and Mass Media -
Douglass College (Rutgers University)
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