Latrice Henderson
Oklahoma City,OK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Customer Service Representative with strong ability in Sales. Offering empathy and soft skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Sales Associate/Keyholder Manager
Express Fashion
Oklahoma City, OK
11.2023 - 05.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Representative
Consumer Cellular
04.2022 - 01.2024
Customer Service Associate
Modivcare Solutions
12.2020 - 03.2022
Sales Associate
Fossil
07.2019 - 05.2020
Building Maintenance Tech (Janitor)
Elite Building Services
08.2016 - 09.2018
Customer Service Associate
Teleflora
02.2016 - 05.2017
Hybrid Customer Service Representative
Dell
03.2015 - 10.2016
Data Entry Clerk
Farmers Insurance
05.2014 - 09.2015
Customer Service/ Sales Associate
Follet Higher Education
07.2014 - 01.2015
Insurance Servicing Generalist
AAA NCNU
02.2011 - 02.2014
Front Desk Manager
Hampton Inn Quail Springs
01.2011 - 01.2012
Customer Service/ Sales Associate
Williams Sonoma
11.2007 - 10.2010
Front Desk Manager
Best Western Plus Memorial Inn
Front Desk Manager
Fairfield Inn and Suites Edmond
Education
Platt College
01.2008
SAGE High School
01.1995
Skills
- Communication skills
- Customer service
- Problem-solving
- Record keeping
- Billing
- Empathy
- De-escalation
- Microsoft Office
- Microsoft Excel
- Social Media
- Microsoft Word
- Data entry
- Critical thinking
- Client Account Management
- Inventory Control
- Display Setup
- Store Opening and Closing
Summary Of Skills And Abilities
Medical/ Front Office Receptionist, Excellent Oral, Reading, and Written Comprehension, Data Entry, Advanced Critical Thinking/ Resolution
Tools And Technology Skills
- Microsoft Office
- Microsoft Excel
- Social Media
- Microsoft Word
Phone
(405) 400-6888, (405) 603-6896
Timeline
Sales Associate/Keyholder Manager
Express Fashion
11.2023 - 05.2024
Customer Service Representative
Consumer Cellular
04.2022 - 01.2024
Customer Service Associate
Modivcare Solutions
12.2020 - 03.2022
Sales Associate
Fossil
07.2019 - 05.2020
Building Maintenance Tech (Janitor)
Elite Building Services
08.2016 - 09.2018
Customer Service Associate
Teleflora
02.2016 - 05.2017
Hybrid Customer Service Representative
Dell
03.2015 - 10.2016
Customer Service/ Sales Associate
Follet Higher Education
07.2014 - 01.2015
Data Entry Clerk
Farmers Insurance
05.2014 - 09.2015
Insurance Servicing Generalist
AAA NCNU
02.2011 - 02.2014
Front Desk Manager
Hampton Inn Quail Springs
01.2011 - 01.2012
Customer Service/ Sales Associate
Williams Sonoma
11.2007 - 10.2010
Front Desk Manager
Best Western Plus Memorial Inn
Front Desk Manager
Fairfield Inn and Suites Edmond
Platt College
SAGE High School
Similar Profiles
Mayra ChavezMayra Chavez
Sales Associate at Express FashionSales Associate at Express Fashion
Stacey BailonStacey Bailon
Assistant Store Manager at Express FashionAssistant Store Manager at Express Fashion
Kevin DenoseKevin Denose
Sales Lead Manager at Express FashionSales Lead Manager at Express Fashion
Kathleen CerrilloKathleen Cerrillo
Administrative Assistant at Oklahoma Human ServicesAdministrative Assistant at Oklahoma Human Services
Rebecca Jean PoeRebecca Jean Poe
Head Clinical Technician at Oculoplastic Surgeons of OklahomaHead Clinical Technician at Oculoplastic Surgeons of Oklahoma