Latrice Hobbs
Chicago,IL
Summary
An experienced Restaurant Manager with success in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments. Experienced leader and decision maker equipped with the elegance to effectively communicate with a variety of guests and personality types. An entrepreneurial mindset with a passion for collaboration to apply entire professional background with a team that values a guest-driven approach to hospitality work. A proven track record of success in training and developing staff and controlling inventory and supplies. Committed to providing excellent customer service and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Hearty Boys Catering
07.2017 - Current
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluate team member performance and productivity, provide feedback and implement corrective actions.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Manage internal operational standards and productivity targets.
- Ensure compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Lead Captain
Boka Catering
07.2017 - 12.2023
- Enhanced team performance by implementing an efficient communication system and procedures.
- Demonstrated adaptability during busy periods by supporting other roles within the event as needed.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Trained and managed FOH catering staff with diverse service backgrounds.
Manager
Taco Cabana
08.2016 - 05.2017
- Cross-trained existing employees to maximize team agility and performance.
- Controlled labor costs to keep business operating within budget and increase profits.
- Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree -
Washburne Culinary Institute
Chicago, United StatesHigh School Diploma -
Thornridge High School
Dolton, United StatesSkills
- Great attention to detail
- Exceptional customer service
- Food safety and sanitation
- Cost Control
- Operations Management
- Team Management
- Food Service Background
- Point of Sale (POS) system operation
- Employee Retention
- Customer Engagement
Timeline
Operations Supervisor
Hearty Boys Catering
07.2017 - Current
Lead Captain
Boka Catering
07.2017 - 12.2023
Manager
Taco Cabana
08.2016 - 05.2017
No Degree -
Washburne Culinary Institute
High School Diploma -
Thornridge High School
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