Latrice Hooper
Phoenix,AZ
Summary
Forward-thinking professional with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
15
15
years of professional experience
Work History
Assistant General Manager-Facility Coordinator
Cannabist
Tempe, AZ
10.2022 - Current
- Managed day to day operations, ensuring high levels of customer service and satisfaction.
- Developed effective procedures for tracking inventory of equipment, supplies, and materials needed for facility operations.
- Prepared weekly reports outlining performance metrics and areas for improvement.
- Managed scheduling and supervising staff.
Assistant General Manager
Ascend Wellness
03.2020 - 10.2022
- Increased customer satisfaction rates, loyalty programs, and sales by examining trends and information that helps drive sales and increases customer retention.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy in a fast paced environment.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Psychiatric/Recreational Therapist
DePaul Health Center
Bridgeton, MO
06.2012 - 03.2020
- Planned therapeutic activities aligned with abilities, interests and objectives to aid patients in improving overall quality of life.
- Maintained detailed records outlining treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Organized and scheduled recreational activities and exercise programs to facilitate physical and emotional health.
Store Manager
Citi Trends
Huntsville, AL
09.2008 - 06.2009
- Adjusted schedules to keep pace with the dynamic of business needs and customer demands.
- Onboarded new employees, including training, and new hire documentation.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Education
Bachelor of Arts - Psychology
University Of Missouri - St Louis
St Louis, MOSkills
- Extremely organized and responsible
- Team leadership strength
- Strong verbal communication
- Customer service skills
- Performance improvements
- Supervision and training
- Microsoft Excel, Outlook, and Word
Timeline
Assistant General Manager-Facility Coordinator
Cannabist
10.2022 - Current
Assistant General Manager
Ascend Wellness
03.2020 - 10.2022
Psychiatric/Recreational Therapist
DePaul Health Center
06.2012 - 03.2020
Store Manager
Citi Trends
09.2008 - 06.2009
Bachelor of Arts - Psychology
University Of Missouri - St Louis
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