Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Latrice Hudson

Union City,GA

Summary

I'm seeking employment to obtain a working knowledge, career, and a secure future myself. I am the perfect candidate to recommend customer service your facility needs.

Overview

6
6
years of professional experience

Work History

Insurance Agent

Peachstate Auto Insurance
02.2022 - Current
  • Incoming/outgoing calls, Quotes, Send Emails
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Processed payments received from clients promptly according to established procedures.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

Account Specialist

Crown Staffing
03.2021 - 02.2022
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Developed and maintained customer accounts by accurately recording customer information.
  • Developed and maintained relationships with clients to ensure satisfaction with services provided.
  • Prepared journal entries for month-end close process according to generally accepted accounting principles.
  • Maintained a database of customer contact information for communication purposes.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.

Office Clerk, Front Desk

Family & Childrens Dentistry
07.2018 - 11.2020
  • Verify documents, File organizer, Incoming/Outgoing Calls, Resolve issues, etc
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Scanned documents into computer system for storage purposes.
  • Collaborated with other departments to ensure smooth operations across all areas of the business.
  • Updated customer accounts information in the database system accurately.
  • Received payments from customers via cash or credit card transactions.

Education

High School Diploma -

Westlake High School

Skills

  • Customer Service
  • Account Management
  • Customer follow-up
  • Client Relations
  • Billing issue resolution
  • Account updating
  • Billing resolutions
  • CRM Software
  • Policy Knowledge
  • Payment Processing
  • Wire Transfers
  • Microsoft Excel
  • Data Analysis
  • Credit card processing
  • Financial Reporting
  • Invoice Processing

Leadership Experience

I have demonstrated strong leadership skills in managing a team and supervising daily office operations. I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise.

Communication Skills

As a customer service representative, my communication skills through years of experience in verbal and written communication with clients, and team members. I have extensive experience in preparing and responding to any job related correspondence, and ensuring effective communication throughout the office.

References

Available upon request.

Timeline

Insurance Agent

Peachstate Auto Insurance
02.2022 - Current

Account Specialist

Crown Staffing
03.2021 - 02.2022

Office Clerk, Front Desk

Family & Childrens Dentistry
07.2018 - 11.2020

High School Diploma -

Westlake High School

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Latrice Hudson