LATRICE HUNT
Cordova,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Counselor
Lakeside Behavioral Health Services
Memphis
08.2024 - Current
- Monitor patients' behavior and mental status throughout the day
- Assist with daily living activities and therapeutic activities
- Implement treatment plans under the direction of nursing and mental health professionals
- Maintain a safe and supportive environment for all patients
- Document patient progress and significant changes in behavior in medical records
- Communicate effectively with patients, families, and the healthcare team
- Assist in crisis intervention and de-escalation techniques when necessary.
Technical Support Specialist
AT&T
Memphis
11.2018 - Current
- Provided timely and efficient technical support to end-users via phone, email, and remote assistance, resolving hardware, software, and network issues to minimize downtime and ensure uninterrupted workflow
- Demonstrated expertise in troubleshooting and diagnosing complex technical problems, utilizing diagnostic tools and methodologies to identify root causes and implement effective solutions
- Collaborated with cross-functional teams to escalate unresolved issues and coordinate resolution efforts, ensuring seamless communication and swift resolution of technical challenges
- Implemented proactive maintenance strategies, including software updates, system patches, and hardware upgrades, to optimize system performance and enhance overall efficiency
- Facilitated user training sessions and created comprehensive documentation to empower end-users with the knowledge and skills to troubleshoot common technical issues independently, reducing dependency on support resources and increasing productivity.
Jr. Project Manager/ Scrum Master Intern
MyTechBestfriend
01.2022 - 07.2022
- Supported project management activities by assisting in developing and maintaining project plans, schedules, and budgets, contributing to the timely completion of tasks and adherence to project goals
- Facilitated daily stand-up meetings, sprint planning, and sprint reviews as a Scrum Master intern, ensuring clear communication among team members and promoting agile principles to enhance project efficiency and transparency
- Collaborated with cross-functional teams to identify and mitigate risks, escalating issues as necessary to ensure project timelines and deliverables were met while adhering to quality standards
- Assisted in maintaining project documentation and tracking progress using agile project management tools such as Jira, Trello, or similar software, enabling effective monitoring of tasks and sprint backlogs
- Supported the implementation of agile methodologies and best practices within the team, participating in continuous improvement efforts to streamline processes and enhance team productivity and collaboration.
Hospitality Worker
Logans Roadhouse
Memphis
01.2016 - 02.2020
- Implemented personalized guest service strategies resulting in a 15% increase in positive customer feedback and a 10% rise in repeat business within the first quarter of employment
- Demonstrated exceptional multitasking abilities by efficiently managing front desk operations, handling guest inquiries, and coordinating room assignments to ensure smooth check-in and check-out processes
- Spearheaded staff training initiatives focused on enhancing service quality and guest satisfaction, leading to a notable improvement in overall team performance and a reduction in guest complaints by 20%
- Leveraged strong interpersonal skills to cultivate positive relationships with guests, effectively resolving issues and exceeding expectations to uphold the establishment's reputation for excellence in customer service
- Implemented cost-effective inventory management practices, optimizing supply levels and reducing waste by 15%, resulting in significant savings for the organization.
Education
Bachelor of Psychology in Psychology -
Tennessee State University
Master's degree in Industrial & Organizational Psychology -
Southern New Hampshire University
Manchester, NH10.2024
Skills
- Technical Proficiency
- Critical Thinking
- Communication Skills
- Data Governance and Ethics
- Network Administration
- Employee Relations
- Microsoft SharePoint
- Jira
- Sales
- Customer service
- Microsoft Office
- English
- Time management
- Mentoring
- Client Advocacy
- Multicultural Competence
- Suicide Prevention
- Mental Health Assessment
- Empathy Development
- Behavioral analysis
- HIPAA
- Crisis Intervention
- Behavior monitoring
- Teamwork and Collaboration
- Problem-Solving
Certification
Driver's License
Willingtorelocate
- Chicago, IL
- Memphis, TN
Timeline
Community Counselor
Lakeside Behavioral Health Services
08.2024 - Current
Jr. Project Manager/ Scrum Master Intern
MyTechBestfriend
01.2022 - 07.2022
Technical Support Specialist
AT&T
11.2018 - Current
Hospitality Worker
Logans Roadhouse
01.2016 - 02.2020
Bachelor of Psychology in Psychology -
Tennessee State University
Master's degree in Industrial & Organizational Psychology -
Southern New Hampshire University