Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Latrice Hunter

Lyndhurst,Ohio

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative Specialist

Yours Truly Automotive
Cleveland, OH
07.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Resolved Type issues over phone with Number customers daily.
  • Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
  • Surpassed sales goals through implementation of effective marketing strategies.

Medical Records Specialist

University Hospital Case Medical Center
Cleveland, OH
02.2010 - 05.2020
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient charts and accurately recorded new information.
  • Kept accurate log of requests for medical information and records.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within Number-hour period.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Managed electronic medical records for Number patients.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Identified new methods to optimize medical records management.
  • Followed up with patients about medical and healthcare processes.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.

Education

Associates - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
01.2017

Skills

  • Responding to Difficult Customers
  • Needs Assessment
  • Understanding Customer Needs
  • Order and Refund Processing

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Representative Specialist

Yours Truly Automotive
07.2021 - Current

Medical Records Specialist

University Hospital Case Medical Center
02.2010 - 05.2020

Associates - Business Administration And Management

Colorado Technical University
Latrice Hunter