Latrice Jannson
Garland,TX
Summary
Seasoned Risk Analyst with comprehensive experience identifying and analyzing areas of potential risk. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Claims Resolution Specialist
LIBERTY MUTUAL INSURANCE COMPANY
11.2021 - Current
- Explained policy coverage, liability and denials to policyholders, and other involved parties.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain claim files.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Coordinated services such as estimates, repairs, itemizing damages and finding alternative living arrangements.
- Identified suspicious losses and contacted the appropriate department for investigative assistance.
- Sent active referrals to the appropriate departments for additional claim handling, ie subrogation, large loss, field and water mitigation.
Quality Assurance Analyst III
Wells Fargo
12.2014 - 11.2021
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Participated in requirements and used case reviews.
- Adhered to standardized software quality assurance best practices, root cause analysis, policies and processes.
- Fixed identified issues to improve workflows.
- Reported progress, test metrics and results to project stakeholders.
- Documented testing procedures for developers and future testing use.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Completed statistical reviews to uncover trends, patterns and variations.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Identified gaps in existing compliance processes and recommended updates.
Education
No Degree - Education
Richard M Daley College
Chicago, ILNo Degree - Education
Chicago State University
Chicago, ILSkills
- Fraud Analysis
- Microsoft Office
- Financial Analysis
- Analytical Mindset
- Regulatory Compliance
- Risk Assessment
- Data Analysis
- Internal Controls
- Operational Efficiency, Data Communications, Work Organizing and Prioritizing
- Risk Mitigation
- Trend Analysis
- Regulatory & Compliance Understanding
- Root Cause Analysis
Timeline
Claims Resolution Specialist
LIBERTY MUTUAL INSURANCE COMPANY
11.2021 - Current
Quality Assurance Analyst III
Wells Fargo
12.2014 - 11.2021
No Degree - Education
Richard M Daley College
No Degree - Education
Chicago State University