Latrice Kelley
Houston,Texas
Summary
Committed professional possessing a broad range of experience in delivering comprehensive case management to residents in Mental Health, Homeless, and Substance Abuse programs. Accomplished in fostering partnerships with fellow organizations to ensure that the needs of all individuals involved are met. Is effective in communication skills, cultural competency, empathy, as well as critical thinking and problem solving. Currently looking to leverage my background and expertise to further my career in the Human Services field with a respected organization that rewards diligence, compassion, and commitment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential technician
Wellsprings Village
10.2018 - Current
- Supervise up to 40 women in a residential setting
- Plans, organizes, and leads structured programs
- Mediate conflict to provide a safe and secure environment through policy enforcement
- Promotes positive relations between the residents and staff
- Support personal needs of residents dealing with diverse conditions
- Document, report, and review daily progress, needs, and behavior modification issues
- Manage and disperse medication
- Transport clients to and from specified locations
- Refer clients to community resources or specialized services
- Maintains communication with advocates, counselors and other staff members to promote a supportive and structured environment.
Housing case manager/Navigator
Career and recovery
10.2021 - 08.2024
- Work independently and as part of team responsible for initial client outreach during referral process
- Provide intensive case management service including but not limited to assessments, support plans, budgeting and home visits
- Advocate for clients and coordinate supportive services
- Maintain client data and records
- Program monitoring and referrals to community and educational resources.
Peer support specialist
The Harris Center for Mental Health and IDD
01.2021 - 08.2021
- Build relationships with others based upon trust and honesty
- Utilize active listening and dynamic communication skills
- Assist clients with resources and navigation according to their specific needs
- Coordinated with medical and counseling staff to ensure that each client's needs are met in an orderly and timely manner
- Demonstrate extensive knowledge of recovery and wellness principles while helping clients to deal with the realities of Mental Health and/or co-occurring diagnosis and develop coping strategies
- Provide emergency response in crisis situations to diffuse tension and prevent violence
- Displayed sensitivity to the cultural and linguistic needs of clients and their families.
Customer service representative
Pilot Express
12.2017 - 09.2018
- Assisted customers complete purchases, locate items, and enroll in rewards programs
- Promoted customer loyalty and consistent sales through the delivery of knowledgeable and friendly assistance
- Prepared store for daily operations
- Operated cash register for cash, check, and credit transactions with excellent accuracy
- Replenished sales floor merchandise and organized shelves for optimal appearance
- Prepared and filled food orders for customers
- Maintained the cleanliness and sanitation of the store.
Education
Bachelor of Science - Human Services
Springfield College Greater Houston
Houston, TX12.2022
Associate of Applied Science - Substance Abuse Counseling Concentration
Lonestar College
Houston, TX12.2020
Associate of Applied Science - Human Services
Lonestar College
Houston, TX07.2020
Skills
- Problem-solving
- Conflict Resolution
- Crisis response
- Leadership
- Rapport-building
- Interpersonal abilities
- Service Navigation
- Mental health services
- Recovery guidance
- Administrative
- Motivational Interviewing
- Crisis Intervention
- Medication Administration
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Empathy and Compassionate Care
- Organizational Skills
- Team Collaboration
- Excellent Communication
- Reliability
- Decision-Making
- Active Listening
Certification
- License Chemical Dependency Counselor- Intern, 07/21
- Mental Health Peer Support Specialist, 03/21
- Recovery Coach, 04/21
- Community Health Worker, 03/20
- Microsoft Office Specialist, 10/10
Timeline
Housing case manager/Navigator
Career and recovery
10.2021 - 08.2024
Peer support specialist
The Harris Center for Mental Health and IDD
01.2021 - 08.2021
Residential technician
Wellsprings Village
10.2018 - Current
Customer service representative
Pilot Express
12.2017 - 09.2018
Bachelor of Science - Human Services
Springfield College Greater Houston
Associate of Applied Science - Substance Abuse Counseling Concentration
Lonestar College
Associate of Applied Science - Human Services
Lonestar College
Similar Profiles
Turea Landrum-SheraldTurea Landrum-Sherald
Endoscopy Technician (Part-Time) at Wellsprings GE Medical CenterEndoscopy Technician (Part-Time) at Wellsprings GE Medical Center
Amari CrockettAmari Crockett
Personal Assistant at Wellsprings Lutheran ServicesPersonal Assistant at Wellsprings Lutheran Services
Cherie De La CruzCherie De La Cruz
Chef at Wellsprings Therapy Center of GilbertChef at Wellsprings Therapy Center of Gilbert
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy
Carter GovernaleCarter Governale
Sales Associate at The Home DepotSales Associate at The Home Depot