LaTrice Larkin
Clarksville,TN
Summary
Accomplished eBanking Specialist with a robust background at Legends Bank, adept in ACH and general ledger reconciliation. Demonstrates exceptional leadership and customer service, enhancing operational efficiency and client satisfaction. Proven track record in streamlining financial processes and fostering team collaboration, with a keen analytical mindset. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
9
9
years of professional experience
Work History
Ebanking Specialists
Legends Bank
Clarksville, TN
02.2024 - Current
- Responsibilities include but not limited to, Domestic/International wire processing daily through the FED and Convera which is our foreign exchange wire system
- Make debit card corrections such as updating the status, adding travel notifications, and address updates
- Process ACH files, raise limits for processing if needed
- Assist business customer with setting up online access to process wires and/or ach
- Field through some online banking concerns from all customers
Operational Service Rep
ACH
Nashville, TN
07.2023 - 02.2024
- Process ACH deposits, payments, and returns, process draft checks, i.e
- Chargebacks, NSF, return items, adjustments and general ledger balancing
- Ensure all functions are performed to Credit Union guidelines and policies, in compliance with applicable laws and regulations
Accounting Specialist
Sound Credit Union
Tacoma, WA
11.2022 - 06.2023
- Process payments related to electronic funds transfer (EFT) processing, check processing, deposit research, i.e., chargebacks, NSF, return items, deposit adjustments, wire transfer (domestic/international), and general ledger balancing
- Ensure all functions are performed to Credit Union guidelines and policies, in compliance with applicable laws and regulations
Contact Center Representative
Sound Credit Union
Tacoma, WA
04.2021 - 11.2022
- Accept inbound calls into the call center answering all questions efficiently and effectively
- Process official checks, assist members with checking and savings account concerns and close accounts when needed
- Reset passwords for Online Banking when members are locked out of their account
- Process loan applications over the phone
Contact Center Lead/Certified Mentor
Sound Credit Union
Tacoma, WA
04.2021 - 11.2022
- Provide Leadership and direction for the department and staff
- Serve as the primary point of contact in the absence of the Contact Center Manager/Supervisor
- Responsibilities include and not limited to assisting members with questions or issues via phone and/or correspondence
- Handling/researching more complex escalated member calls/account issues in order to resolve the matter in the most satisfactory manner for all parties concerned
- Assist/support the training of new department staff
- Contribute to efficient Credit Union operations by performing duties accurately and in a timely manner
- Monitor team's availability through dashboard management and communicate with individuals as needed to ensure maximum availability
Bank Teller
Fortera Credit Union
Clarksville, TN
08.2019 - 04.2021
- Assist members with their financial banking transactions daily
- Friendly and interactive customer service skills were shown to members and the banking staff
- Must request identification and verify the member's information as well as keeping personal information confidential
- Counted cash, cashed checks, recorded each transaction and balanced checks at the end of the day without being over/short
- Printed cashier checks and money orders
Member Service Representative
TTEC
Hopkinsville, KY
10.2018 - 08.2019
- Accept inbound calls to the call center, helping every member by listening attentively to their requests and answering their questions efficiently and effectively
- I processed official checks, assisted members with checking and savings account concerns and closed accounts when needed
- Reset passwords and pin numbers when members are locked out of their accounts
- Process courtesy credits for members within company guidelines
Customer Service Representative for Sprint
Convergys
Clarksville, TN
02.2018 - 10.2018
- Provided information regarding Sprint products and services, received inbound calls via a call center
- Assist customers with payments, payment arrangements, troubleshooting cellphone issues as needed
- Discussed monthly statements in order to obtain a better understanding of the process
Bank Teller
US Bank
Clarksville, TN
08.2017 - 02.2018
- Assist members with their daily banking needs; cashed checks, recorded all transactions, balanced all transactions, cash drawer, and checks
- Ordered and sold money to the Federal Reserve as needed
- Properly identified each member for verification to assist them with their financial needs
Cashier/Stock
Ross Dress for Less
Clarksville, TN
08.2017 - 01.2018
- Assist customers with their purchases
- Worked as a team to mark down prices of items sold in the store
- Worked cash register by accepting cash, checks and credit cards to pay for items purchased
- Balanced drawer at the end of each day with on overage or shortages
Office Cashier
Kmart
Westland, MI
09.2015 - 03.2017
- Managed cash drawers and cash pickups and drop-offs from armored trucks
- Balanced drawers and processed all drawers daily
- Handled large sums of money, wrote up customers discrepancy reports when cashiers were over or short
- Accounts payable/Receivables daily, Invoicing, made cashier bags for frontline, and placed order for the cash needed for the store
Education
Diploma -
Pershing High School
Detroit, MI01.1992
Skills
- Customer service
- ACH
- Journal Entries
- Accounts payable
- Cash handling
- Leadership
- Cash register
- Accounting
- General Ledger Reconciliation
- Analytical thinking
- Team collaboration
- Customer relations
- Coaching and mentoring
Personal Information
Willing To Relocate: Anywhere
Timeline
Ebanking Specialists
Legends Bank
02.2024 - Current
Operational Service Rep
ACH
07.2023 - 02.2024
Accounting Specialist
Sound Credit Union
11.2022 - 06.2023
Contact Center Representative
Sound Credit Union
04.2021 - 11.2022
Contact Center Lead/Certified Mentor
Sound Credit Union
04.2021 - 11.2022
Bank Teller
Fortera Credit Union
08.2019 - 04.2021
Member Service Representative
TTEC
10.2018 - 08.2019
Customer Service Representative for Sprint
Convergys
02.2018 - 10.2018
Bank Teller
US Bank
08.2017 - 02.2018
Cashier/Stock
Ross Dress for Less
08.2017 - 01.2018
Office Cashier
Kmart
09.2015 - 03.2017
Diploma -
Pershing High School
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