LATRICE MCDONALD
Indianapolis,IN
Summary
Compassionate [Job Title] assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
5
5
years of professional experience
Work History
CARE GIVER
DEVELOED INTERACTION WITH CLIENT AND STAFF
01.2020 - 03.2023
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained entire family's schedule and organized events.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
ROSES DISCOUNT STORE
CUSTOMER CORDINATOR
02.2018 - 05.2022
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Organized and used industrial cleaning products following strict safety procedures.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Operated buffers and burnishers to clean and polish floors.
- Maintained clean, neat, and professional entrances.
- Maintained floor cleaning and waxing equipment.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Supervised supplies in inventory and submitted reorder requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Call Center Representative
08.2021 - 01.2022
- Sought ways to improve processes and services provided.
- Approved and terminated customer contracts upon request.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Educated customers on company systems, form completion, and access to services.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate of Science - MEDIDICAL BILLING & CODING
UMA COLLEGE
Tampa, FL01.2021
Associate of Science -
Vincennes University
Vincennes, IN02.1996
High School Diploma -
NORTHWEST HIGH SCHOOL
INDIANAPOLIS, INDIANA12.1994
Skills
- Check Endorsing Machines
- Account Reconciliation
- Credit Term Computing
- Database Management
- Petty Cash Disbursement
- Financial Reporting
- Inquiry Requests
- Peachtree
- Scientific Calculators
- Process Monitoring
- A/P and A/R Expertise
- Accounting and Financial Management
- Greeting Visitors
- Invoice Documentation Management
- Time and Billing
- Microsoft Office
- Billing Document Creation
- Bank Machine Operation
- Medical Billing and Collections
- Office Supplies and Inventory
- Machine-Assisted Statement Preparation
- Payment Transactions
- Account Management
- Equipment Monitoring and Troubleshooting
- Accounting Support
- Desktop Publishing
- Adding, Calculating and Billing Machines
- Charges and Rates Documentation
- Mail Sorting and Correspondence
- Sage 50 Accounting Software
- Data Entry
- Digital Postal Meters
- Market Value Estimation
- Statement Itemization
- Database Updates
- Purchasing
- Spreadsheet Management
- Records Research
- Statement Distribution
- Data Imports
- Tax and Tariff Calculation
- Till Counting
- Rate, Rule and Regulation Updating
- Diagnostic Codes
- Auditing
- Billing Data Verification
- Operating Costs and Revenues
- Collections
- Accounting Functions
- QuickBooks Expertise
- Signature Verification
- Check Encoding and Canceling
- Status Updates
Timeline
Call Center Representative
08.2021 - 01.2022
CARE GIVER
DEVELOED INTERACTION WITH CLIENT AND STAFF
01.2020 - 03.2023
ROSES DISCOUNT STORE
CUSTOMER CORDINATOR
02.2018 - 05.2022
Associate of Science - MEDIDICAL BILLING & CODING
UMA COLLEGE
Associate of Science -
Vincennes University
High School Diploma -
NORTHWEST HIGH SCHOOL
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