Latrice Moore
Little Rock,Arkansas
Summary
Organized and detail-oriented dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
11
11
years of professional experience
Work History
Licensed Auto Claims Adjuster
The Best IRS Claims Solutions
06.2022 - 03.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Remote Senior Customer Service Representative
Arkansas Blue Cross Blue Shield
05.2014 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered 50+ telephone calls a day promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Elite Customer Service Rep dealing with specific group of members
Customer Service Representative
Verizon Wireless Call Center
12.2011 - 06.2014
- Conduct Tier 1 trouble shooting when customer require device assistance
- Handled billing, sales and equipment inquiries
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Listens and responds appropriately in all customer interactions
- De-escalating customer issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Hamady Middle/High School
Flint, MISkills
- Medical Terminology
- Report Writing
- Claims File Management Processes
- Microsoft Word
- TX, FL, GA, KY, Claims Adjuster License
- Insurance Policy Coverage Knowledge
- Claims File Documentation
- Strong Communication and Interpersonal Skills
- Automobile Claims Specialist
Timeline
Licensed Auto Claims Adjuster
The Best IRS Claims Solutions
06.2022 - 03.2023
Remote Senior Customer Service Representative
Arkansas Blue Cross Blue Shield
05.2014 - 10.2021
Customer Service Representative
Verizon Wireless Call Center
12.2011 - 06.2014
High School Diploma -
Hamady Middle/High School
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