Latrice Moses
BOWIE,MD
Summary
Guest-focused administrative professional with 10+ years of experience supporting high-volume, people-first environments across education, office support, and event coordination. Highly adaptable and quick to master new systems, using multiple digital platforms to manage guest-facing workflows, scheduling, documentation, and operational support. Known for great customer service, a guest-first mindset, professionalism, sound judgment, confidentiality, and proactive process improvement. Strong team player dedicated to delivering warm, efficient, brand-aligned service with accuracy and attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Seasonal Guest Services & Box Office Associate – ICE!
Gaylord National Resort & Convention Center (Marriott)
11.2025 - Current
- Provide front-line guest service for the ICE! attraction, supporting event navigation, guest questions, and timed-entry flow during high-volume holiday crowds.
- Use Marriott PMS and Showare to look up guest accounts, confirm reservations, and process ticket/time changes for timed entries.
- Assist with will-call, lost confirmations, pricing questions, and general resort information with a guest-first approach.
- Process POS transactions for credit cards accurately while following established audit procedures.
- Resolve guest concerns by actively listening, researching accounts, and offering appropriate solutions with calm professionalism.
- Collaborate with internal teams to support safety, capacity requirements, and a smooth guest experience.
- Collaborate with the Group Sales Coordinator to close out pending group events, ensuring accurate records and timely guest ticket fulfillment.
Co-Teacher
Reid Temple Christian Academy
08.2016 - 06.2025
- Deliver warm, people-first service to families and staff while supporting smooth daily operations in a fast-paced environment.
- Manage schedules, documentation, and record updates with strong accuracy, discretion, and confidentiality.
- Coordinate with leadership and teams to support special programs and event-day operations.
Youth Camp Office Administrator (Seasonal)
Creative Connections Summer Camp
07.2018 - 07.2024
- Manage high-volume registrations, scheduling, and family communications with a service-first approach.
- Process payments, track fees, issue receipts, and maintain accurate records supporting compliant operations.
- Prepare organized documentation and support audits with strong attention to detail.
- Seasonal
Receptionist / Administrative Assistant
Reid Temple Christian Academy
07.2014 - 08.2016
- Provide front desk coverage by greeting visitors, answering and directing multi-line phone calls, and responding to inquiries with professionalism.
- Support scheduling and daily administrative workflows; maintain accurate records with discretion and confidentiality.
- Assist with parent-facing communications and event/meeting coordination; maintain a polished reception environment.
Office Manager | School Data Clerk
Community Academy PCS | Maya Angelou PCS
10.2009 - 03.2013
- Support high-volume front office operations, scheduling, recordkeeping, reporting, and stakeholder communication.
- Maintain accurate enrollment, attendance, and student data; generate routine reports with strong attention to detail.
- Coordinate events/meetings and prepare audit-ready documentation with consistent confidentiality.
Event Specialist
Martin’s Crosswinds
10.2005 - 03.2009
- Support large-scale event planning, logistics, and client service to ensure polished guest experiences.
Education
Business Administration -
Prince George’s Community College
Largo, MDHigh School Diploma - undefined
Eastern Senior High School
Washington, DCSkills
- Guest Relations & Service Excellence
- Front Desk Support
- Service Recovery Mindset
- Reservations & Scheduling Support
- POS & Payment Processing (Credit Card/Mobile)
- Data Entry & Records Management
- Documentation & Reporting
- Event/Meeting Coordination
- Multi-Department Communication
- Confidentiality & Professional Judgment
- Time Management
- Multitasking
Certification
First Aid, CPR & AED – National Safety Council (Expires 2/2026)
Timeline
Seasonal Guest Services & Box Office Associate – ICE!
Gaylord National Resort & Convention Center (Marriott)
11.2025 - Current
Youth Camp Office Administrator (Seasonal)
Creative Connections Summer Camp
07.2018 - 07.2024
Co-Teacher
Reid Temple Christian Academy
08.2016 - 06.2025
Receptionist / Administrative Assistant
Reid Temple Christian Academy
07.2014 - 08.2016
Office Manager | School Data Clerk
Community Academy PCS | Maya Angelou PCS
10.2009 - 03.2013
Event Specialist
Martin’s Crosswinds
10.2005 - 03.2009
High School Diploma - undefined
Eastern Senior High School
Business Administration -
Prince George’s Community College