Summary
Overview
Work History
Skills
Websites
Timeline
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Latrice Neely

Spring,Texas

Summary

Experienced and self-motivated professional with a proven track record of delivering exceptional customer service and driving operational excellence across diverse industries. Possessing over 20 years of expertise, with a keen ability to quickly adapt to any environment, ensuring seamless transitions and maintaining a high level of inspiration. Known for consistently achieving excellence in all aspects of work and committed to delivering outstanding results at every level.

Overview

17
17
years of professional experience

Work History

PRINCIPALS SECRETARY |BOOKEEPER |OFFICE MANAGER

Spring ISD
01.2022 - Current
  • Assist the principal in the administration of assigned school site by performing a variety of complex and responsible secretarial and routine administrative support functions and to direct and coordinate the work flow and activities processed through the school's central office for 80 teachers
  • Process invoices within assigned queue workload
  • Promptly respond to and complete invoice resolution questions received from Procurement Administrators/Coordinators
  • Professionally interact with internal and external personnel via phone, email, or face-to-face discussions regarding all matters as needed
  • Provide assistance as requested by management to internal personnel in getting invoices paid, researching outstanding items, etc
  • Aided all lines of personnel with projects, Business Practice Reviews, and finding solutions for issues or concerns
  • Work within both shared and personal inbox daily
  • Assisted with continued training of and support of the new systems released by school board to all internal personnel.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

BUSINESS SUPPORT SPECIALIST|MARKETING COORDINATOR

Willis Towers Watson
01.2008 - 01.2022
  • Main responsibilities were to manage the firm’s marketing strategy encompassing brand awareness, lead generation and client loyalty in the Fortune 1000 space within a region which included Dallas, Houston, San Antonio, Austin and Louisiana
  • Managed multiple tasks efficiently to aid and train the new Office Services Manager to corporate procedures and standards
  • Assertively worked with leadership to customize and manage the right marketing mix to facilitate revenue growth across multiple lines of businesses
  • Organized, planned logistics, and marketed special events such as informational luncheons and conferences to deliver the firm’s intellectual capital and generate demand for the firm’s services
  • Managed and sustained relationships with clients to compel their participation in the firm’s initiatives
  • Operated directly with consultants on a variety of client deliverables providing advanced level support in MS Word, Excel and PowerPoint with complex scheduling and travel arrangements
  • Maintained Client Project Administration which included project set-up, contract administration, and analyzed plans/forecasts with actual results
  • Abetted Office Services Manager, with any daily office functions and special projects
  • Acted as a liaison for the local office to Office Service Manager as a trusted advisor to all by being innovative in solutions to problems and making them feel valued and important
  • Aided all lines of business with filing projects, Business Practice Reviews, and finding solutions for filing issues or concerns
  • Assisted with continued training of and support of the new systems released by corporate in Records Management, any office standard training, vendor relations, local budget, billing and building management.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.

Skills

  • ANALYSIS
  • COLLABORATION
  • EFFECTIVE COMMUNICATION
  • INNOVATION
  • LEADERSHIP
  • MULTITASK
  • PROJECT MANAGEMENT
  • REMEDIATION
  • MEETING COORDINATION
  • REQUISTION PROCESSING
  • OFFICE/PAYROLL ADMINISTRATION
  • SUPPLY/INVENTORY PURCHASING
  • CALENDAR MANAGEMENT
  • PAYMENT POSTING
  • PREPARING CONTRACTS

Timeline

PRINCIPALS SECRETARY |BOOKEEPER |OFFICE MANAGER

Spring ISD
01.2022 - Current

BUSINESS SUPPORT SPECIALIST|MARKETING COORDINATOR

Willis Towers Watson
01.2008 - 01.2022

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Latrice Neely