Latrice Neighbors
Hemet,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Proficient customer serivce with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
1
1
year of professional experience
Work History
Call Center Customer Service Representative
Starcrest Products Of California
Perris, CA
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Volunteer
Del Rosa Villa
San Bernardino, CA
04.2007 - 07.2007
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Supported staff with clerical work and other office tasks.
Education
No Degree -
San Andreas High School
Highland, CASkills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Understanding Customer Needs
- Call Controlling
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Computer Proficiency
- Answering Customer Questions
Timeline
Call Center Customer Service Representative
Starcrest Products Of California
08.2021 - Current
Volunteer
Del Rosa Villa
04.2007 - 07.2007
No Degree -
San Andreas High School
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