Latrice Peterson
Joliet,IL
Summary
Enthusiastic Academic Program Coordinator in a healthcare setting with additional experience in Case Management and Customer Service. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in healthcare and customer service
Overview
14
14
years of professional experience
Work History
Academic Program Coordinator
Rush University Medical Center, College of Nursing
10.2016 - Current
- Data Entry
- Create and update student plans of study
- Communicate with clinical sites and send health and safety forms for student rotations
- Enter student clinical rotations into Exxat Systems
- Enter student clinical projects into Exxat Systems
- Collect and file student clinical evaluations
- Assist with obtaining affiliation agreement renewals
- Assist with end of program graduation
- Make sure students are up to date with their vaccinations, nursing license and CPR certification
- Provide committee support by taking minutes
- Update Colleague system with student advisors
- Submit clinical placement reports
Customer Service Rep
Waste Management
07.2016 - 10.2016
- Received calls from customers inquiring about trash service
- Set up trash service
- Took payments by phone
- Followed up with customers on trash service
Admissions Advisor
Career Education Corporation
12.2015 - 05.2016
- Received more than 20 calls per day from prospective students about furthering their education
- Called prospective students
- Scheduled appointments
- Kept students engaged once enrolled
- Microsoft outlook
- Operated multi-screen computer
Billing Coordinator
Superior Ambulance
07.2015 - 11.2015
- Ensured accurate and timely billing to past and current customers
- Answered incoming calls regarding payments and questions with invoices
- Processed client payments through Trans central
- Filing and data entry
- Provided monthly reports to supervisor and upper management
- Maintained Client contact information and their records
Office Assistant/Clerk
Chicago Area Project, CDTES
07.2008 - 04.2015
- Answered incoming phone calls and performed data entry
- Contacted employers regarding the work status of clients
- Maintained and organized client files
- Completed retention and close-out forms regarding clients
- Wrote case notes for client files and consulted with job developers
- Typed and mailed out letters and correspondences when necessary
- Assisted with organizing special events and meetings
- Assisted with the intake of new clients
Recruiter
PeopleScout
04.2013 - 11.2013
- Demonstrated excellent verbal, written and communication skills
- Completed inbound and outbound calls
- Interviewed potential candidates by asking key questions and identifying key components during conversations
- Multi-tasked for several openings
Education
BBA - Healthcare Management
Robert Morris University - Illinois
Chicago, IL06.2010
Skills
- Performance Metric
- School Administration
- University Admissions
- Academic Assistance
- Office Meetings
- Database Searching
- Curriculum Updates
- Online Databases
- Online Systems
- Case Management
- Data Entry
- Microsoft Office
Timeline
Academic Program Coordinator
Rush University Medical Center, College of Nursing
10.2016 - Current
Customer Service Rep
Waste Management
07.2016 - 10.2016
Admissions Advisor
Career Education Corporation
12.2015 - 05.2016
Billing Coordinator
Superior Ambulance
07.2015 - 11.2015
Recruiter
PeopleScout
04.2013 - 11.2013
Office Assistant/Clerk
Chicago Area Project, CDTES
07.2008 - 04.2015
BBA - Healthcare Management
Robert Morris University - Illinois
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