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Sr. Client Service & Product Support Specialist

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Associate Principal Engineer

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Detail-oriented payroll professional with strong expertise in payroll processing and employee relations. Proven track record in utilizing ADP software to ensure compliance and accuracy in payroll management.

Goal-oriented Sales Executive in Retirement Services. Proven leader with excellent salesmanship, negotiation and closing skills. Known for being passionate about the Retirement Services industry with a deep understanding of the industry.

I am a seasoned and motivated Specialist with over 9 years of comprehensive client-relations experience in corporate customer service and digital banking. I have a proven ability to interpret and implement quality assurance standards, resolve complex client issues, and enhance customer satisfaction. I am skilled in problem solving, communication, and data confidentiality, with a commitment to improving overall business processes.

Results-driven Business Management student with proven success in competitive, quota-based B2B sales environments. Excelled in high-volume prospecting, outbound outreach, and relationship-driven selling at ADP while earning top-performer recognition. Entrepreneurial operator with hands-on experience owning and operating a service business, negotiating pricing, and managing client relationships. Known for being present, persistent, and dependable, with a strong bias toward action, preparation, and follow-through. Highly coachable with a fast learning curve and a clear desire to transition into a field-based medical device sales role where consistency, availability, and trust drive results.

Enthusiastic team player with a strong work ethic and extensive customer service background. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Product Support Specialist with expertise in analytical problem solving and effective communication solutions. Proven track record as Unemployment Insurance Consultant, administering programs with a strong understanding of state and federal regulations. Demonstrated ability to streamline processes, enhancing efficiency and client satisfaction. Recognized for providing critical advice on complex issues.

Experienced CSOD consultant and product support specialist with over 5 years of expertise in configuring Cornerstone OnDemand (CSOD), integrating APIs (REST/SOAP), working with SCORM/xAPI, and troubleshooting LMS issues. Proficient in Edge Import, security roles, and bulk data processing. Strong background in analyzing client requirements, providing UAT support, and resolving post-launch issues. Skilled in fostering cross-functional collaboration through platforms like Confluence, Trello, and Asana.

 Dynamic and reliable professional with extensive experience in customer service and team management at Walmart. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in proper food handling and safety compliance, consistently maintaining high standards of cleanliness and organization. Committed to delivering exceptional service and fostering positive relationships. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. 

 Knowledgeable and dedicated customer service professional with extensive experience in varied industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. 

Adept in customer service management and engagement, I excelled at Waiter, enhancing customer satisfaction through expert service coordination and effective communication. My leadership in training sessions significantly improved team performance, demonstrating my commitment to excellence and ability to foster a customer-centric environment.

Latrice Pickett

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PRODUCT SUPPORT SPECIALIST

COMPLEX PAYROLL MANAGER

ACCOUNT MANAGER II

CUSTOMER SERVICE REPRESENTATIVE

Education

BACHELORS OF ARTS - ECONOMICS

BACHELORS OF ARTS - INTERNATIONAL STUDIES

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PRODUCT SUPPORT SPECIALIST

COMPLEX PAYROLL MANAGER

ACCOUNT MANAGER II

CUSTOMER SERVICE REPRESENTATIVE

BACHELORS OF ARTS - INTERNATIONAL STUDIES

BACHELORS OF ARTS - ECONOMICS

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