Latrice Smalls
Summary
Efficient Order Processing and Customer Service Specialist with 10+ years of data verification and sales transaction experience. Well-versed in account management, chat support, digital marketing, web design, medical records, and order fulfillment. Hardworking and passionate job seeker with strong organizational skills eager to secure an fully remote position. Strong leader and problem-solver dedicated, dependable candidate successful at managing multiple priorities with a positive attitude. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Order Processing Specialist
Bulletline
10.2016 - 04.2021
- Provide administrative support to business operations, verifying artwork, and freight quotes while meeting KPI requirements.
- Answering inbound calls, making outbound calls, while communicating via phone, email, chat support, microsoft teams, skype, and operating office equipment.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Performs data entry of material from source documents to a computer database and maintains inventory and quality control systems. Work on assignments that are routine in nature, requiring limited judgment in office or remotely.
- Building a relationship with my peers, colleagues, management and especially our clients striving for excellence and improvement.
- Processed and handled customer complaints, answering questions and providing alternative solutions. Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Crew Transportation Driver
Professional Transportation, Inc
02.2014 - 05.2015
- Traveling within multiple states on a daily basis being on-call with a 6 hour down time for resting, while operating company vehicle. Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of professionalism and discretion when working with high-value clients. Coordinated efficient routes to avoid delays and optimize schedules.
- Informed management of daily activities by updating logs with mileage and delivery information. Delivered passengers to destinations safely on time, utilizing GPS, radio and other navigation tools.
Specialty Sales Associate
The Home Depot
03.2011 - 11.2013
- Handling unlimited cash and credit, approve credit refunds; using cash register and Home Depot payment system. Knowledge of specialty tile, window treatments, carpet, and flooring
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings. Restock merchandise operating a Reach truck and ladder, following safety guidelines
- Completing sales using Purchase Order forms, maintain an alphabetical filing system, using Dual monitors and office equipment. Send/Receive transfers throughout the district area, maintain and set up installation appointments as well as special order products
- Build relationships with customers and contractors working at a steady/fast pace and resolving situations while maintaining a positive attitude.
- Reconciled billing discrepancies with regulatory agencies and finance department. Educated new sales staff on store policies and customer support operations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Call Center Coordinator
Coldwell Banker Real Estate
04.2009 - 01.2011
- Working in a high volume call center, answering inbound calls, making outbound calls of Agents, homeowners, tenants and buyers on multi-phone line.
- Responsible for obtaining, as well as reviewing call statistics on a monthly, quarterly, and annual basis while assisting staff in problem resolution
- Keep logs of prospect calls, appointments, & requests for Coldwell Banker Listings to Realtors optional to work remotely. Operate equipment for installation of software and implements procedural changes, using Internet Explorer, Microsoft software, ShowingDesk, InfoRad, Skype, chat support, switchboard, and SAP.
- Led daily team meetings to review performance, set targets and motivate staff. Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Skilled at working independently and collaboratively in a team environment. Excellent communication skills, both verbal and written.
Document Scanner/Intermediate Typist Clerk
Children & Families
06.2007 - 02.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations. Utilized electronic medical record systems to store, retrieve and process patient data.
- Rated based on performance, organization, and timing of reports, attention to detail, and team-player attitude handled a variety of customer service, administrative tasks and resolved customer issues.
- Verified appropriateness of image quality against company standards. Printed and photocopied documents to provide patients with copies of medical records.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Received, organized and prioritized documents for scanning purposes. Provided meeting support by taking minutes and dictations. Typed letters, memos and other correspondence for staff, using various software programs.
Education
Certification of Website Graphic Design - Web Design
Florida Career College
Pembroke Pines, FL06.2008
High School Diploma -
Hialeah Miami Lakes Senior High
Hialeah, FL08.2004
Skills
- Microsoft Office (Excel, PowerPoint, Word) and Clerical Support
- Document Scanning
- Word and Order Processing
- Efficient Data Entry
- Accounts Payable and Accounts Receivable
- Customer Relations
- Money Handling Abilities
- Problem-Solving Ability
- Quality Control
- Web Site Design
- Adobe Creative Suite
- Real-Time Captioning - Digital Audio Recorders
- Professional Communication Skills
Timeline
Order Processing Specialist
Bulletline
10.2016 - 04.2021
Crew Transportation Driver
Professional Transportation, Inc
02.2014 - 05.2015
Specialty Sales Associate
The Home Depot
03.2011 - 11.2013
Call Center Coordinator
Coldwell Banker Real Estate
04.2009 - 01.2011
Document Scanner/Intermediate Typist Clerk
Children & Families
06.2007 - 02.2010
Certification of Website Graphic Design - Web Design
Florida Career College
High School Diploma -
Hialeah Miami Lakes Senior High
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