Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LATRICE SMITH

Houston,TX

Summary

Observant, hard worker seeking a position with growth potential where my discipline, positive attitude, untiring efforts, and interest can be utilized. Willing to assume responsibility, with self-motivation, dedication, and professional integrity. Well-rounded, flexible team player, problem-solver that has the ability to learn quickly. Skilled at prioritizing, handling multiple tasks simultaneously, following through on challenging demands, and promoting team productivity to achieve goals. Applying logical common sense and communicating effectively to approach practical solutions. Detail-oriented, with expertise in scheduling, customer relationship management, and document control. Dependable self-starter obtaining a leveraged background in open roles with a progressive organization.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Receiving Forklift Operator

NOV
Houston, TX
06.2023 - 04.2025
  • Loaded, unloaded, transported and pallets of materials through careful operation of various warehouse equipment.
  • Inspected shipments for damaged or incorrect items also packaged, labeled and tagged goods before transfer.
  • Utilized Oracle entering data as well as using RF Scanner to put away items ensuring accurate tracking of inventory levels throughout the day.
  • Promoted high customer satisfaction by assisting drivers by directing or resolving problems with knowledgeable and friendly service.

Pick, Packing, Labeling and Shipping

Hisco
Houston, TX
10.2021 - 05.2023
  • Reviewed and followed pick sheets to prepare, pack and scan orders. Obtained required documentation to process shipments and support movement. Prepared accurate shipping orders and bills of landing to direct and route materials.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies. Supervised pickup and delivery schedule to monitor business and maintain accuracy rate. Updated tracking system to enhance operations.
  • Assembled finished product for shipment by packing, crating, loading and securing items. Wrapped and packaged items securely to minimize damage during shipping. Packed items in designated boxes and cartons to fulfill customer orders. Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing. Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

Lead/Laborer/Customer Service/Sales

Pacesetters Personnel Services
Houston, TX
06.2020 - 10.2021
  • Coached and motivated new agents to boost performance and enhance job knowledge. Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices. Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Led on- and off-site customer support teams across multiple time zones.

Call Center Agent/Inbound and Outbound

XLPARTS
Houston, TX
02.2019 - 06.2020
  • Utilized scripted strategies to converse and make appointments from interested customers according to schedule availability.
  • Managed high-volume of inbound and outbound customer calls. Delivered an exceptional level of service to each customer by listening to concerns, taking notes and answering questions.
  • Input information from customer calls into the company's system using Microsoft Excel. Provided all updated information in system including new addresses and zip-codes from customers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Forklift Driver/Order Puller/Monitoring Assistant

Walgreens Distribution
Houston, TX
10.2016 - 01.2019
  • Resolved conveyor system issues by clearing jams and blockages also on top mezzanine. Optimized project completion time by multitasking duties in shipping department using heavy equipment.
  • Tracked internal inventory with hand-held equipment, conducted cycle counts, performed full audits and resolved discrepancies to maintain accurate records.
  • Contributed ideas on ways to improve or optimize warehousing procedures and eliminate downtime to maximize revenue.
  • Offered to assist shipping and receiving department with loading, unloading and transporting duties during busy periods, which led to development of additional skills and improved productivity within warehouse.

Warehouse Clerk/Data Analyst/Inventory Associate

Expeditors
Humble, TX
04.2014 - 10.2016
  • Operated forklift safely to lift or place merchandise in appropriate areas. Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Tracked inventory and conducted cycle counts to maintain accurate records. Accurately label and mark over packages daily, diligently examining labels and packages for defects or inaccurate labels.
  • Handled storage of articles in bins, floor, shelves and assigned areas according to product categories. Kept detailed records of stock inventory using C2C, managing order availability and record accuracy.
  • Prepared work orders, bills of lading or shipping orders to route materials. Recorded shipment data for reporting, accounting or recordkeeping purposes.

Customer Service/Cashier/Ride Operator

ITZ Family Food & Fun
Houston, TX
05.2013 - 03.2014
  • Maintained customer loyalty by providing fast, positive, friendly and knowledgeable service for routine questions and complaints.
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Learned roles of other departments, including Ride Operator and Game Technician, to provide coverage and keep store operating smoothly with optimal support.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.

Forklift Operator/Receiving Clerk

Home Depot Distribution
Houston, TX
02.2010 - 04.2013
  • Communicated with supervisor and other warehouse staff to coordinate work. Corrected pallets of damaged or mislabeled products.
  • Read and attached appropriate labels and tags to products and packages for identification purposes. Operated RF scanner over 800 packages per day to verify proper shipping information.
  • Operated equipment to transport goods, materials, loading and unloading designated trailers and route trucks with the focus on safety and efficiency.
  • Inspected lifts before use to prevent damage to goods and maneuvered forklift over and around loaded pallets, boxes and other materials.

Data Entry Clerk/Steel Press Machine

Goodman Manufacturing
Houston, TX
03.2008 - 02.2010
  • Verified information in computer system to check for updated data and accuracy. Created reports and audited charts to maintain concise records.
  • Studied blueprints, drawings and specifications to determine the layout of work. Positioned steel units, aligned holes and inserted temporary bolts while checking alignments and joining steel parts.
  • Manage use of measuring tape, saws, screw driver, drills, flat heads, wrench, gloves and safety glasses.
  • Monitored paint line and production using quality control inspecting skills. Exceeded quality goals to support team productivity.

Customer Service/Passenger Assistance

IAH Airport
Houston, TX
11.2005 - 03.2008
  • Greeted passengers providing boarding instructions developing dependable professional and productive relationships with people of all ethnics.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns. Working with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Supported customer service goals through friendly, knowledgeable and positive communication informed by announcing important information about itineraries, flights and luggage.

Education

Eisenhower High School
Houston, TX

Skills

  • Loading and Unloading
  • Communication and Presentation
  • Safety Awareness to Warehouse Procedures
  • Material Sorting and Distribution
  • Lead Manager and Guide/Trainer
  • Inventory Control and Equipment Operations
  • Assembly & Manufacturing
  • Customer Service-Oriented/Sales
  • Clerical Support and Data Entry
  • Quality Control Auditor
  • Microsoft Office /Oracle Expertise
  • Inbound\Outbound Call Center Experience
  • Pick, Packing and Labeling
  • Shipping & Receiving

Certification

  • OSHA Forklift certified
  • TABC certified
  • Hazardous Waste Management: DEAs
  • Battery Changer, Sweeper, Clamp Truck, Pallet Jack, Reach Truck, Cherry Picker, Sit down and Stand up Forklift certified

Timeline

Receiving Forklift Operator

NOV
06.2023 - 04.2025

Pick, Packing, Labeling and Shipping

Hisco
10.2021 - 05.2023

Lead/Laborer/Customer Service/Sales

Pacesetters Personnel Services
06.2020 - 10.2021

Call Center Agent/Inbound and Outbound

XLPARTS
02.2019 - 06.2020

Forklift Driver/Order Puller/Monitoring Assistant

Walgreens Distribution
10.2016 - 01.2019

Warehouse Clerk/Data Analyst/Inventory Associate

Expeditors
04.2014 - 10.2016

Customer Service/Cashier/Ride Operator

ITZ Family Food & Fun
05.2013 - 03.2014

Forklift Operator/Receiving Clerk

Home Depot Distribution
02.2010 - 04.2013

Data Entry Clerk/Steel Press Machine

Goodman Manufacturing
03.2008 - 02.2010

Customer Service/Passenger Assistance

IAH Airport
11.2005 - 03.2008

Eisenhower High School

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