Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Latrice Smith

Tucson,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Claims Service SpecialistRetail Customer ServiceCollection RepresentativeCustomer Service Rep / Quality Assurance Analyst

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Tucson, AZ, USTucson, AZ
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsWork from home optionPaid time offPaid sick leave401k matchCompany CultureHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work week

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Claims Service Specialist

GEICO, Government Employees Insurance
Tucson, AZ
09.2025 - 04.2026
  • Processed and documented customer claims while adhering to compliance protocols and guidelines.
  • Collaborated with team members to resolve complex customer inquiries efficiently and effectively.
  • Reviewed claim files for accuracy, ensuring all necessary documentation was included.
  • Assisted customers in understanding their policy coverage related to claims submitted.
  • Utilized internal database systems to track claim status and update customer records promptly.
  • Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
  • Served as an empathetic liaison between clients experiencing loss events, helping them navigate a difficult time while providing excellent service.
  • Utilized advanced software tools to efficiently manage claim assignments and track progress toward resolution.
  • Provided exceptional customer service by promptly addressing concerns and communicating updates on claim status.
  • Followed up with customers on unresolved issues.
  • Generated, posted and attached information to claim files.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Verified client information by analyzing existing evidence on file.

Retail Customer Service

Albertson's
Tucson, Arizona
08.2020 - 07.2025
  • Take calls from multi-line phone system
  • Educate customers on how to use coupons and the company app
  • Review policies for returns, exchanges and gift cards
  • Assist customers with technical issues regarding the app and website

Collection Representative

Citibank
Tucson, Arizona
07.2019 - 08.2020
  • Located and notified customers with delinquent accounts and attempted to secure payment
  • Mailed form letters to customers to encourage payment of delinquent accounts
  • Conferred with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, and credit contract with customer
  • Contacted delinquent account customers in person
  • Kept records of financial status of customers and status of collection efforts
  • Received payments and posted amount paid to customer account

Customer Service Rep / Quality Assurance Analyst

C3 Customer Contact Channels
Tucson, Arizona
04.2017 - 07.2019
  • Obtained name/ address/ payment method/ and entered orders into computers
  • Answered telephone calls from potential customers
  • Explained products and services and prices, and answered questions from customers
  • Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product and service
  • Provided actionable data to support groups as needed
  • Used quality monitoring data management system to compile/ track performance at team/individual level
  • Participated in customer and client listening programs to identify customer needs/expectations
  • Coordinated/facilitated call calibration sessions for center staff
  • Provided feedback to call center team leaders/managers

Education

Associate of Arts - Business Operations

Brookline College
Tucson, Arizona

Certified Nursing Assistant - Caregiver

Caregiver Training Institute
Tucson, Arizona

General Equivalency Diploma - undefined

Brookline College
Tucson, Arizona

Skills

  • Strong background in customer service, attending to details and quality assurance
  • Work well in a high-pressure environment; able to handle multiple tasks
  • Skilled with Microsoft based computer systems and software
  • Self-motivated and assertive; take pride in doing a good job
  • Honest, friendly, outstanding communication skills both verbal and written
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Data entry
  • Time management

Timeline

Claims Service Specialist

GEICO, Government Employees Insurance
09.2025 - 04.2026

Retail Customer Service

Albertson's
08.2020 - 07.2025

Collection Representative

Citibank
07.2019 - 08.2020

Customer Service Rep / Quality Assurance Analyst

C3 Customer Contact Channels
04.2017 - 07.2019

Certified Nursing Assistant - Caregiver

Caregiver Training Institute

General Equivalency Diploma - undefined

Brookline College

Associate of Arts - Business Operations

Brookline College

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